A Cluster node may lose an MNS quorum, and the Cluster service may stop on a Windows Server 2003, Enterprise Edition-based computer

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Article ID: 944971 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • The Cluster service is installed on Windows Server 2003, Enterprise Edition-based computers.
  • A Majority Node Set (MNS) quorum is configured.
  • One cluster node is restarted.
In this scenario, another Cluster node may lose an MNS quorum, and the Cluster service may stop. Additionally, information that resembles the following is logged in the Cluster log:
00000fb4.00000600::<date & time> ERR Majority Node Set <Majority Node Set>: Lost quorum resource 'Majority Node Set'.
00000fb4.00000600::<date & time> INFO Majority Node Set <Majority Node Set>: Vol '81ef3943-3926-454c-b457-3dce6e6c1338$' going away
00000fb4.00000600::<date & time> ERR [RM] LostQuorumResource, cluster service terminated...
00000fb4.000003b4::<date & time> ERR Majority Node Set <Majority Node Set>: Reserve thread failed status 5004, resource 'Majority Node Set'.
00000fb4.00000944::<date & time> INFO Majority Node Set <Majority Node Set>: write: return c00000a3
00000fb4.00000d94::<date & time> INFO Majority Node Set <Majority Node Set>: FsArb: Volume Going away, cannot start arbitration
00000fb4.00000d94::<date & time> INFO Majority Node Set <Majority Node Set>: Arbitrate request status 1115.
00000fb4.00000944::<date & time> INFO Majority Node Set <Majority Node Set>: exit opWriteFile => 21
00000fb4.00000f94::<date & time> WARN [RM] Going away, Status = 1, Shutdown = 0.

CAUSE

The Cluster service lets the server message block (SMB) connection use only NetBIOS-less transport when the service accesses an MNS quorum as a network share. However, when the SMB connection uses NetBIOS-less transport to access the MNS quorum, the Cluster service returns a "STATUS_CONNECTION_ACTIVE" error. The Cluster service does not try to make SMB connections by using NetBIOS transport. Therefore, the MNS quorum resource is lost, and the Cluster service stops.

RESOLUTION

After you install this hotfix, the Cluster service tries to make the SMB connection to an MNS quorum by using NetBIOS transport if it cannot make an SMB connection by using NetBIOS-less transport.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2) must be installed on the computer.
889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with SP1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Clusdisk.sys5.2.3790.304268,60812-Nov-200718:30x86SP1
Clusres.dll5.2.3790.3042477,18413-Nov-200701:50x86SP1
W03a2409.dll5.2.3790.295728,67218-Jun-200704:31x86SP1
Windows Server 2003 with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Clusdisk.sys5.2.3790.418769,12012-Nov-200721:30x86SP2
Clusres.dll5.2.3790.4187477,18413-Nov-200701:45x86SP2
Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Clusdisk.sys5.2.3790.3042111,61613-Nov-200700:29x64SP1Not Applicable
Clusres.dll5.2.3790.3042648,70413-Nov-200700:29x64SP1Not Applicable
W03a2409.dll5.2.3790.295729,18413-Nov-200700:29x64SP1Not Applicable
Ww03a2409.dll5.2.3790.295728,67213-Nov-200700:29x86SP1WOW
Windows Server 2003 with SP2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Clusdisk.sys5.2.3790.4187112,12813-Nov-200700:33x64SP2
Clusres.dll5.2.3790.4187648,70413-Nov-200700:33x64SP2
Windows Server 2003 with SP1, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Clusdisk.sys5.2.3790.3042214,01613-Nov-200700:32IA-64SP1Not Applicable
Clusres.dll5.2.3790.30421,150,97613-Nov-200700:32IA-64SP1Not Applicable
W03a2409.dll5.2.3790.295727,64813-Nov-200700:32IA-64SP1Not Applicable
Ww03a2409.dll5.2.3790.295728,67213-Nov-200700:32x86SP1WOW
Windows Server 2003 with SP2, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Clusdisk.sys5.2.3790.4187214,52813-Nov-200700:34IA-64SP2
Clusres.dll5.2.3790.41871,150,97613-Nov-200700:34IA-64SP2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

After you install this hotfix, the following information may be logged in the Cluster log:
00000530.00000104::<date & time> INFO Majority Node Set <Majority Node Set>: CreateTreeConnection failed with STATUS_CONNECTION_ACTIVE, retrying without FILE_CREATE_TREE_CONNECTION

Properties

Article ID: 944971 - Last Review: November 28, 2007 - Revision: 2.3
APPLIES TO
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter x64 Edition
Keywords: 
kbautohotfix kbhotfixserver kbexpertiseinter kbqfe KB944971

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