Error message when you try to uninstall or unload the driver for a multifunction USB device on a Windows XP-based computer: "STOP: 0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL"

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Article ID: 945436 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You are running a Windows XP-based computer.
  • You have a multifunction USB device installed.
  • The driver for the device implements the USB selective suspend feature on one of the functions.
  • You try to uninstall or unload the driver for the USB device.
In this scenario, you may experience the following Stop error:
STOP: 0x000000D1 (parameter1, 0x00000002, 0x00000000, parameter4)
DRIVER_IRQL_NOT_LESS_OR_EQUAL
Note The value of the first parameter is the same as the value of the fourth parameter. However, this value may vary.

CAUSE

When the device driver is uninstalled or unloaded, the USB composite class driver (Usbccgp.sys) does not complete the pending USB Idle-Notification I/O request packets (IOCTL_INTERNAL_USB_SUBMIT_IDLE_NOTIFICATION) that were previously submitted by child device drivers. When these pending I/O request packets (IRPs) are canceled later, the child device drivers may have already been unloaded. Therefore, the computer may crash.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 or Windows XP Service Pack 3 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces hotfix 901122 and hotfix 935892.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys5.1.2600.335632,38422-Apr-200809:12x86
Windows XP with SP3, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys5.1.2600.558532,38422-Apr-200813:09x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the USB selective suspend feature, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/ms793200.aspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 945436 - Last Review: May 6, 2008 - Revision: 1.2
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbqfe kbhotfixserver KB945436

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