Error message when a portable Windows Vista-based computer that has an integrated or external USB camera device resumes from long-term suspend mode: "0x000000E4" or "0x0000000A"

When you use a portable Windows Vista-based computer, you may receive a Stop error message that resembles one of the following:
Notes

• The parameters in the Stop error message vary, depending on the configuration of the computer and on the issue type.
• Not all "0x000000E4" or "0x0000000A" Stop errors are caused by this problem.

This problem occurs if the following conditions are true:

• A USB camera device is integrated into the computer, or the device is connected to the computer through a USB cable.
• You resume the computer from long-term suspend mode. For example, the computer has been suspended for 30 minutes or more.
• The value of the computer's ForceHCResetOnResume registry entry is 0.

This behavior is caused by a timing issue between the Usbvideo.sys module and the Ks.sys module. When the issue occurs, the device object is deleted before a related work item is invoked.

To work around the issue, change the value of the ForceHCResetOnResume registry entry to 1.

For more information about how to add the ForceHCResetOnResume entry, click the following article number to view the article in the Microsoft Knowledge Base:

Windows Vista Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfixes and security updates that are included in SP2 for Windows Vista Service and for Windows Server 2008

For more information about the hotfixes and the security updates that are included in SP2 for Windows Vista and for Windows Server 2008, visit the following Microsoft TechNet Web site: -Note: Currently, the list of hotfixes and security updates is available only in English.

Hotfix information

To successfully apply this hotfix, you must create the ForceHCResetOnResume registry entry. To do these, follow these steps:

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate the following registry subkey:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}\<Four-digit_number>
   Notes
   • <Four-digit_number> is a placeholder for the USB devices on the system.
   • In this step, you must locate the registry subkey that represents the system's USB universal host controllers. The USB universal host controllers typically have the lowest four-digit numbers.
3. On the Edit menu, point to New, and then click DWORD Value.
4. In the details pane, type ForceHCResetOnResume, and then press ENTER.
5. Right-click ForceHCResetOnResume, and then click Modify.
6. In the Edit DWORD Value dialog box, click Decimal under Base.
7. In the Value data box, type 1, and then click OK.
8. Close Registry Editor.
9. Restart the computer.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

Windows Vista, 64-bit versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about the "0x000000E4" Stop error, visit the following Microsoft Web site:For more information about the "0x0000000A" Stop error, visit the following Microsoft Web site:The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.