After you are prompted to upgrade the DRM components on a Windows Vista-based computer, Windows Media Center cannot perform a security upgrade

Consider the following scenario:

• You are running a Windows Vista-based computer.
• You try to play Digital Rights Management (DRM)-protected content in a hosted HTML application.

In this scenario, you may receive the following message:If you click OK, Windows Media Center starts the security upgrade process. However, the upgrade process may never move on to next page as expected. Additionally, the pointer remains in a busy state during the upgrade process.

When this problem occurs, a 0xc00d277e error code or a 0xc00d277d error code is logged in the IndivlastHR registry entry. For more information about this registry entry, see the "The IndivlastHR registry entry" section.

This issue occurs because of an error in Windows Media Center. This error occurs when Windows Media Center handles the DRM security upgrade (DRM individualization) through a slow or latent network connection.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfixes and security updates that are included in SP2 for Windows Vista Service and for Windows Server 2008

For more information about the hotfixes and the security updates that are included in SP2 for Windows Vista and for Windows Server 2008, visit the following Microsoft TechNet Web site: -Note: Currently, the list of hotfixes and security updates is available only in English.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

Windows Vista, x64-based versions

To work around this problem, use one of the following methods.

Method 1

Play back the DRM-protected content by using Windows Media Player directly.

Method 2

Perform the DRM security upgrade by visiting the following Microsoft Web site:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The IndivlastHR registry entry

When this problem occurs, the IndivlastHR registry entry is automatically generated. To view this registry entry, follow these steps:

1. Click Start
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   , type regedit in the Start Search box, and then click regedit.exe in the Programs list.
   
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   If you are prompted for the administrator password or for confirmation, type the password, or click Continue.
2. Locate and then click the following registry subkey:
   HKEY_LOCAL_MACHINE\Software\Microsoft\DRM
3. In the details pane, double-click IndivlastHR to check the error code that is logged in the Value data box.
4. Exit Registry Editor.

For more information about DRM individualization, visit the following Microsoft Web sites: For more information, click the following article number to view the article in the Microsoft Knowledge Base: