Article ID: 945783 - View products that this article applies to.
In Windows Preinstallation Environment (Windows PE) 2.0, you try to install an earlier operating system, such as Windows Server 2003 or Windows XP. Then, you receive the following error message during the installation:
This problem occurs if the system has two or more raw disks.
<Task Sequence Name> has failed with the error code (0x800004005).
For more information, please contact the system administrator or helpdesk operator.
This problem also occurs when you try to deploy an earlier operating system by using Microsoft System Center Configuration Manager (SCCM) 2007.
Note SCCM 2007 also uses Windows PE 2.0.
This problem occurs because of a problem in Windows PE 2.0. This problem occurs when Windows PE 2.0 distinguishes between the raw disks for the system partition. If system has more than one raw disk, the function that is used to obtain system partition information returns false information.
A hotfix is available to resolve this problem. After you install this hotfix, follow these steps:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other previously released hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows PE 2.0, x86-based versions
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Windows PE 2.0, x64-based versions
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about SCCM 2007, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/configmgr/default.aspxFor more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824994/ )Description of the contents of Windows XP Service Pack 2 and Windows Server 2003 software update packages
Article ID: 945783 - Last Review: December 18, 2007 - Revision: 1.3
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