Error message when you bring the computer out of the "Hibernate system" power state in Windows Vista: "Stop 0x000000FE"

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Article ID: 946723 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You are running a Windows Vista-based portable computer that has multiple USB devices or that has a docking station that has multiple USB devices.
  • You put the computer into the "Hibernate system" (S4) power state.
  • You bring the computer out of the S4 power state.
In this scenario, you may receive the following stop error message on a blue screen:
Stop 0x000000FE (parameter1, parameter2, parameter3, parameter4)
BUGCODE_USB_DRIVER
Notes
  • The four parameters in this error message vary depending on the computer's configuration.
  • Not all "Stop 0x000000FE" errors are caused by this problem.
  • Depending on the computer settings, the Windows Vista-based portable computer may restart automatically after you receive the stop error message that is mentioned in this section.

CAUSE

This problem occurs because of a race condition in the USB driver.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb946723~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable2,66905-Feb-200819:05Not Applicable
Package_2_for_kb946723~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable2,50705-Feb-200819:05Not Applicable
Package_3_for_kb946723~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable2,50705-Feb-200819:05Not Applicable
Package_4_for_kb946723~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable2,50905-Feb-200819:05Not Applicable
Package_5_for_kb946723~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable2,50405-Feb-200819:05Not Applicable
Package_for_kb946723_client_0~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42605-Feb-200819:05Not Applicable
Package_for_kb946723_client_1~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,36705-Feb-200819:05Not Applicable
Package_for_kb946723_client~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,71305-Feb-200819:05Not Applicable
Package_for_kb946723_sc_0~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42105-Feb-200819:05Not Applicable
Package_for_kb946723_sc~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42305-Feb-200819:05Not Applicable
Package_for_kb946723_server_0~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42505-Feb-200819:05Not Applicable
Package_for_kb946723_server~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,43105-Feb-200819:05Not Applicable
Package_for_kb946723_winpe_0~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42005-Feb-200819:05Not Applicable
Package_for_kb946723_winpe~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42405-Feb-200819:05Not Applicable
X86_usb.inf_31bf3856ad364e35_6.0.6000.20765_none_c95fe7052a9588a1.manifestNot Applicable2,64405-Feb-200819:08Not Applicable
X86_usb.inf_31bf3856ad364e35_6.0.6001.22107_none_cb8905c72789a49a.manifestNot Applicable2,64405-Feb-200819:08Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6000.20765_none_bc29df821fb0d688.manifestNot Applicable6,73405-Feb-200819:08Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6001.22107_none_be52fe441ca4f281.manifestNot Applicable6,73405-Feb-200819:08Not Applicable
Usbccgp.sys6.0.6000.2076573,21605-Feb-200804:23x86
Usbhub.sys6.0.6000.20765193,53605-Feb-200804:23x86
Usbccgp.sys6.0.6001.2210773,21605-Feb-200804:21x86
Usbhub.sys6.0.6001.22107194,56005-Feb-200804:21x86
Hccoin.dll6.0.6000.207658,70405-Feb-200806:24x86
Hcrstco.dll6.0.6000.2076514,33605-Feb-200806:24x86
Usbd.sys6.0.6000.207655,88805-Feb-200804:22Not Applicable
Usbehci.sys6.0.6000.2076538,40005-Feb-200804:22x86
Usbhub.sys6.0.6000.20765193,53605-Feb-200804:23x86
Usbohci.sys6.0.6000.2076519,45605-Feb-200804:22x86
Usbport.sys6.0.6000.20765224,76805-Feb-200804:23x86
Usbuhci.sys6.0.6000.2076523,55205-Feb-200804:22x86
Hccoin.dll6.0.6001.221078,70405-Feb-200806:22x86
Hcrstco.dll6.0.6001.2210715,87205-Feb-200806:22x86
Usbd.sys6.0.6001.221075,88805-Feb-200804:21Not Applicable
Usbehci.sys6.0.6001.2210739,42405-Feb-200804:21x86
Usbhub.sys6.0.6001.22107194,56005-Feb-200804:21x86
Usbohci.sys6.0.6001.2210719,45605-Feb-200804:21x86
Usbport.sys6.0.6001.22107226,30405-Feb-200804:21x86
Usbuhci.sys6.0.6001.2210723,55205-Feb-200804:21x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_usb.inf_31bf3856ad364e35_6.0.6000.20765_none_257e8288e2f2f9d7.manifestNot Applicable2,64605-Feb-200819:11Not Applicable
Amd64_usb.inf_31bf3856ad364e35_6.0.6001.22107_none_27a7a14adfe715d0.manifestNot Applicable2,64605-Feb-200819:11Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6000.20765_none_18487b05d80e47be.manifestNot Applicable6,73605-Feb-200819:11Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6001.22107_none_1a7199c7d50263b7.manifestNot Applicable6,73605-Feb-200819:11Not Applicable
Package_1_for_kb946723~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable2,68505-Feb-200819:05Not Applicable
Package_2_for_kb946723~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable2,52105-Feb-200819:05Not Applicable
Package_3_for_kb946723~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable2,52105-Feb-200819:05Not Applicable
Package_4_for_kb946723~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable2,52305-Feb-200819:05Not Applicable
Package_5_for_kb946723~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable2,51805-Feb-200819:05Not Applicable
Package_for_kb946723_client_0~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43405-Feb-200819:05Not Applicable
Package_for_kb946723_client_1~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,37505-Feb-200819:05Not Applicable
Package_for_kb946723_client~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,72305-Feb-200819:05Not Applicable
Package_for_kb946723_sc_0~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,42905-Feb-200819:05Not Applicable
Package_for_kb946723_sc~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43105-Feb-200819:05Not Applicable
Package_for_kb946723_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43305-Feb-200819:05Not Applicable
Package_for_kb946723_server~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43905-Feb-200819:05Not Applicable
Package_for_kb946723_winpe_0~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,42805-Feb-200819:05Not Applicable
Package_for_kb946723_winpe~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43205-Feb-200819:05Not Applicable
Usbccgp.sys6.0.6000.2076595,74405-Feb-200804:37x64
Usbhub.sys6.0.6000.20765269,31205-Feb-200804:37x64
Usbccgp.sys6.0.6001.2210795,74405-Feb-200804:55x64
Usbhub.sys6.0.6001.22107270,33605-Feb-200804:55x64
Hccoin.dll6.0.6000.2076510,75205-Feb-200806:33x64
Hcrstco.dll6.0.6000.2076516,38405-Feb-200806:33x64
Usbd.sys6.0.6000.207657,55205-Feb-200804:37x64
Usbehci.sys6.0.6000.2076548,12805-Feb-200804:37x64
Usbhub.sys6.0.6000.20765269,31205-Feb-200804:37x64
Usbohci.sys6.0.6000.2076524,06405-Feb-200804:37x64
Usbport.sys6.0.6000.20765258,04805-Feb-200804:37x64
Usbuhci.sys6.0.6000.2076529,18405-Feb-200804:37x64
Hccoin.dll6.0.6001.2210710,75205-Feb-200806:48x64
Hcrstco.dll6.0.6001.2210717,92005-Feb-200806:48x64
Usbd.sys6.0.6001.221077,68005-Feb-200804:55x64
Usbehci.sys6.0.6001.2210749,15205-Feb-200804:55x64
Usbhub.sys6.0.6001.22107270,33605-Feb-200804:55x64
Usbohci.sys6.0.6001.2210724,06405-Feb-200804:55x64
Usbport.sys6.0.6001.22107259,58405-Feb-200804:55x64
Usbuhci.sys6.0.6001.2210729,18405-Feb-200804:55x64
Windows Vista, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_usb.inf_31bf3856ad364e35_6.0.6001.22107_none_cb8aa9bd2787ad96.manifestNot Applicable2,64505-Feb-200819:05Not Applicable
Ia64_usbport.inf_31bf3856ad364e35_6.0.6001.22107_none_be54a23a1ca2fb7d.manifestNot Applicable6,73505-Feb-200819:05Not Applicable
Package_1_for_kb946723~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable2,51405-Feb-200819:05Not Applicable
Package_2_for_kb946723~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable2,51405-Feb-200819:05Not Applicable
Package_for_kb946723_sc_0~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,42505-Feb-200819:05Not Applicable
Package_for_kb946723_sc~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,42605-Feb-200819:05Not Applicable
Package_for_kb946723_server_0~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,42905-Feb-200819:05Not Applicable
Package_for_kb946723_server~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,43405-Feb-200819:05Not Applicable
Usbccgp.sys6.0.6001.22107208,38405-Feb-200806:00IA-64
Usbhub.sys6.0.6001.22107853,50405-Feb-200806:00IA-64
Hccoin.dll6.0.6001.2210722,52805-Feb-200807:49IA-64
Hcrstco.dll6.0.6001.2210724,57605-Feb-200807:49IA-64
Usbd.sys6.0.6001.2210711,64805-Feb-200806:00Not Applicable
Usbehci.sys6.0.6001.22107121,85605-Feb-200806:00IA-64
Usbhub.sys6.0.6001.22107853,50405-Feb-200806:00IA-64
Usbohci.sys6.0.6001.2210758,36805-Feb-200806:00IA-64
Usbport.sys6.0.6001.22107645,63205-Feb-200806:00IA-64
Usbuhci.sys6.0.6001.2210780,38405-Feb-200806:00IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 946723 - Last Review: March 6, 2008 - Revision: 2.3
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
Keywords: 
kbautohotfix kbwinvistapostrtmfix kbexpertisebeginner kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB946723

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