A Windows XP-based computer stops responding when you click Cancel in a dialog box

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Article ID: 948239 - View products that this article applies to.
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SYMPTOMS

On a Windows XP-based computer, when you click Cancel in a dialog box, the computer may stop responding (hang). When the computer stops responding, you have to restart the computer.

You may experience this problem when you perform one of the following operations:
  • You click Cancel in an authentication dialog box in Internet Explorer.
  • You click Cancel in a common dialog box in some applications, such as Excel.

CAUSE

This problem occurs because of a problem in Win32k.sys file.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 or Windows XP Service Pack 3 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP Service Pack 2, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Win32k.sys5.1.2600.33621,846,01630-Apr-200809:44x86
Windows XP Service Pack 3, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Win32k.sys5.1.2600.55911,845,63230-Apr-200811:18x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 948239 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbqfe KB948239

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