Users do not receive information in DSN messages in Exchange Server 2007 with Service Pack 1

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Article ID: 948923 - View products that this article applies to.
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SYMPTOMS

Microsoft Exchange 2000 Server and Exchange Server 2003 support a function that lets you customize delivery status notification (DSN). However, Exchange Server 2007 with Service Pack 1 (SP1) does not have a similar function now. Therefore, all DSNs are rewritten by a transport component. Therefore, Exchange Server 2007 users do not receive information that is included in DSN messages.

RESOLUTION

To resolve this problem, install Update Rollup 4 for Exchange Server 2007 Service Pack 1 (SP1) on the Exchange server. For more information about Update Rollup 4 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 4 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

After you apply this update, use the Set-transportConfig command together with the DSNConversionMode parameter to enable the function. For example, type the following command at the Exchange Management Shell.
Set-transportConfig -DSNConversionMode UseExchangeDSNs/PreserveDSNBody/DoNotConvert

Note The default value of the DSNConversionMode parameter is UseExchangeDSNs. If this parameter is set to UseExchangeDSNs, Exchange Server 2007 converts the DSNs to the Exchange 2007 DSN format. Any customized text or attachments that were associated with the original DSN are overwritten. If you set this parameter to PreserveDSNBody, Exchange Server 2007 converts the DSNs to Exchange 2007 DSN format. However, the text in the body of the DSN message is retained. If you set this parameter to DoNotConvert, Exchange Server 2007 does not modify the DSN message. Instead, Exchange Server 2007 delivers the message as a standard message.

MORE INFORMATION

For more information about the Set-transportConfig command, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb124151(EXCHG.80).aspx
For more information about how to create a new DSN message, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/aa996803(EXCHG.80).aspx

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 948923 - Last Review: October 7, 2008 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbhotfixrollup kbfix kbexpertiseadvanced kbqfe KB948923

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