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When Volume Shadow Copy Service (VSS) tries to delete hardware support snapshots on a computer that is running Windows Server 2003 or an x64 version of Windows XP, the operation may fail

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Article ID:949391
Last Review:May 8, 2008
Revision:1.1
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SYMPTOMS

Consider the following scenario:
•You have a computer that is running Windows Server 2003 or an x64 version of Windows XP.
•You apply hotfix 940349 or hotfix 939989 on this computer.
•Volume Shadow Copy Service (VSS) tries to delete hardware support snapshots.
In this scenario, the snapshot-deletion operation may fail. Additionally, the following event is logged in the System log:
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12289

Description: Volume Shadow Copy Service error: Unexpected error IOCTL_STORAGE_QUERY_PROPERTY(<device name>, StorageDeviceProperty) - BuildLunInfoForDrive. hr = 0x80070037

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CAUSE

This problem may occur because VSS incorrectly hides hardware support snapshots.

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RESOLUTION

Hotfix information for Windows Server2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2) installed.
889100 (http://support.microsoft.com/kb/889100/) How to obtain the latest service pack for Windows Server 2003

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86 version
File nameFile versionFile sizeDateTimePlatformSP requirement
Eventcls.dll5.2.3790.312831,23229-Apr-200805:14x86SP1
Ftdisk.sys5.2.3790.3128137,21628-Apr-200810:42x86SP1
Partmgr.sys5.2.3790.312825,08828-Apr-200811:19x86SP1
Swprv.dll5.2.3790.3128286,72029-Apr-200805:14x86SP1
Volsnap.sys5.2.3790.3128168,44828-Apr-200810:42x86SP1
Vssadmin.exe5.2.3790.3128134,14428-Apr-200810:43x86SP1
Vssapi.dll5.2.3790.3128567,80829-Apr-200805:14x86SP1
Vssui.dll5.2.3790.3128144,38429-Apr-200805:14x86SP1
Vssvc.exe5.2.3790.3128837,12028-Apr-200810:43x86SP1
Vss_ps.dll5.2.3790.312820,48029-Apr-200805:14x86SP1
Windows Server 2003 with Service Pack 2, x86 version
File nameFile versionFile sizeDateTimePlatformSP requirement
Swprv.dll5.2.3790.4281286,72029-Apr-200805:33x86SP2
Vssvc.exe5.2.3790.4281837,12028-Apr-200813:17x86SP2
Windows Server 2003, x64 version
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Eventcls.dll5.2.3790.312846,08029-Apr-200803:17x64SP1Not Applicable
Ftdisk.sys5.2.3790.3128240,12829-Apr-200803:17x64SP1Not Applicable
Partmgr.sys5.2.3790.312845,05629-Apr-200803:17x64SP1Not Applicable
Volsnap.sys5.2.3790.3128326,14429-Apr-200803:17x64SP1Not Applicable
Vssui.dll5.2.3790.3128233,47229-Apr-200803:17x64SP1Not Applicable
Vss_ps.dll5.2.3790.312826,62429-Apr-200803:17x64SP1Not Applicable
Swprv.dll5.2.3790.3128688,12829-Apr-200803:17x64SP1Not Applicable
Vssadmin.exe5.2.3790.3128245,24829-Apr-200803:17x64SP1Not Applicable
Vssapi.dll5.2.3790.31281,335,80829-Apr-200803:17x64SP1Not Applicable
Vssvc.exe5.2.3790.31282,063,36029-Apr-200803:17x64SP1Not Applicable
Wvssapi.dll5.2.3790.3128567,80829-Apr-200803:17x86SP1WOW
Wvss_ps.dll5.2.3790.312820,48029-Apr-200803:17x86SP1WOW
Windows Server 2003 with Service Pack 2, x64 version
File nameFile versionFile sizeDateTimePlatformSP requirement
Swprv.dll5.2.3790.4281688,12829-Apr-200803:26x64SP2
Vssvc.exe5.2.3790.42812,063,36029-Apr-200803:26x64SP2
Windows Server 2003 with Service Pack 1, IA-64 version
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Eventcls.dll5.2.3790.312882,43229-Apr-200803:17IA-64SP1Not Applicable
Ftdisk.sys5.2.3790.3128499,20029-Apr-200803:17IA-64SP1Not Applicable
Partmgr.sys5.2.3790.312883,45629-Apr-200803:17IA-64SP1Not Applicable
Volsnap.sys5.2.3790.3128504,83229-Apr-200803:17IA-64SP1Not Applicable
Vssui.dll5.2.3790.3128407,55229-Apr-200803:17IA-64SP1Not Applicable
Vss_ps.dll5.2.3790.312833,28029-Apr-200803:17IA-64SP1Not Applicable
Swprv.dll5.2.3790.3128863,74429-Apr-200803:17IA-64SP1Not Applicable
Vssadmin.exe5.2.3790.3128313,85629-Apr-200803:17IA-64SP1Not Applicable
Vssapi.dll5.2.3790.31281,657,34429-Apr-200803:17IA-64SP1Not Applicable
Vssvc.exe5.2.3790.31282,588,16029-Apr-200803:17IA-64SP1Not Applicable
Wvssapi.dll5.2.3790.3128567,80829-Apr-200803:17x86SP1WOW
Wvss_ps.dll5.2.3790.312820,48029-Apr-200803:17x86SP1WOW
Windows Server 2003 with Service Pack 2, IA-64 version
File nameFile versionFile sizeDateTimePlatformSP requirement
Swprv.dll5.2.3790.4281863,74429-Apr-200803:25IA-64SP2
Vssvc.exe5.2.3790.42812,588,16029-Apr-200803:25IA-64SP2

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Hotfix information for Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Professional x64 Edition with SP1 or Windows XP Professional x64 Edition with SP2 installed.
322389 (http://support.microsoft.com/kb/322389/) How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP Professional x64 Edition with SP1, x64 Edition
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Eventcls.dll5.2.3790.312846,08029-Apr-200803:17x64SP1Not Applicable
Ftdisk.sys5.2.3790.3128240,12829-Apr-200803:17x64SP1Not Applicable
Partmgr.sys5.2.3790.312845,05629-Apr-200803:17x64SP1Not Applicable
Volsnap.sys5.2.3790.3128326,14429-Apr-200803:17x64SP1Not Applicable
Vssui.dll5.2.3790.3128233,47229-Apr-200803:17x64SP1Not Applicable
Vss_ps.dll5.2.3790.312826,62429-Apr-200803:17x64SP1Not Applicable
Swprv.dll5.2.3790.3128688,12829-Apr-200803:17x64SP1Not Applicable
Vssadmin.exe5.2.3790.3128245,24829-Apr-200803:17x64SP1Not Applicable
Vssapi.dll5.2.3790.31281,335,80829-Apr-200803:17x64SP1Not Applicable
Vssvc.exe5.2.3790.31282,063,36029-Apr-200803:17x64SP1Not Applicable
Wvssapi.dll5.2.3790.3128567,80829-Apr-200803:17x86SP1WOW
Wvss_ps.dll5.2.3790.312820,48029-Apr-200803:17x86SP1WOW
Windows XP Professional x64 Edition with SP2, x64 version
File nameFile versionFile sizeDateTimePlatformSP requirement
Swprv.dll5.2.3790.4281688,12829-Apr-200803:26x64SP2
Vssvc.exe5.2.3790.42812,063,36029-Apr-200803:26x64SP2

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MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
940349 (http://support.microsoft.com/kb/940349/) Availability of a Volume Shadow Copy Service (VSS) update rollup package for Windows Server 2003 to resolve some VSS snapshot issues

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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APPLIES TO
•Microsoft Windows Server 2003, Enterprise x64 Edition
•Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
•Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
•Microsoft Windows Server 2003, Standard x64 Edition
•Microsoft Windows Server 2003, Standard Edition (32-bit x86)
•Microsoft Windows Server 2003 Service Pack 1
•Microsoft Windows Server 2003 Service Pack 2
•Microsoft Windows XP Professional x64 Edition

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Keywords: 
kbautohotfix kbexpertiseinter kbhotfixserver kbqfe KB949391

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