Offline files that are ghost items on a computer that is running Windows Vista or Windows Server 2008 cannot be synchronized with the corresponding files on a file server

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Article ID: 949671 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows Vista or Windows Server 2008, you have some offline files that are ghost items. In this situation, you cannot synchronize the offline files on this computer with the corresponding files on a file server. Additionally, you cannot access or delete these offline files.

Note Ghosting is a new feature for offline files in Windows Vista and in Windows Server 2008. Sometimes, a synchronization process may stop responding because of network issues that occur when the contents of a file or directory are only partly cached. In this case, client-side caching (CSC) creates ghost items on the client computer. Ghost items cannot be deleted. Additionally, the ghosting feature cannot be disabled.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must be running one of the following:
  • Windows Vista
  • Windows Vista SP1
  • Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.20xxx Windows RTM LDR
    6.0.6001.22xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cscobj.dll6.0.6000.20793131,58415-Mar-200803:30x86
Offlinefileswmiprovider.mofNot Applicable42,87713-Dec-200720:11Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable42,87713-Dec-200720:11Not Applicable
Cscsvc.dll6.0.6000.20793489,47215-Mar-200803:30x86
Microsoft-windows-offlinefiles.mofNot Applicable1,93113-Dec-200720:11Not Applicable
Cscsvc.dll6.0.6001.22137487,42415-Mar-200803:32x86
Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not Applicable
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cscobj.dll6.0.6000.20793216,57615-Mar-200803:46x64
Offlinefileswmiprovider.mofNot Applicable42,87714-Dec-200721:49Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable42,87714-Dec-200721:49Not Applicable
Cscsvc.dll6.0.6000.20793603,13615-Mar-200803:46x64
Microsoft-windows-offlinefiles.mofNot Applicable1,93114-Dec-200721:48Not Applicable
Cscsvc.dll6.0.6001.22137603,64815-Mar-200803:58x64
Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not Applicable
Cscobj.dll6.0.6000.20793131,58415-Mar-200803:30x86
Offlinefileswmiprovider.mofNot Applicable42,87713-Dec-200720:11Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable42,87713-Dec-200720:11Not Applicable
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cscsvc.dll6.0.6001.221371,226,75215-Mar-200803:44IA-64
Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about new features in offline files in Windows Vista, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc749449.aspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb949671~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,935
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_2_for_kb949671~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,773
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_3_for_kb949671~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,003
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_for_kb949671_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,405
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_for_kb949671_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_for_kb949671_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,711
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_for_kb949671_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,405
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_for_kb949671_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)17-Mar-2008
Time (UTC)22:09
File nameX86_7aa92d19f605308764e4c15a6332e066_31bf3856ad364e35_6.0.6000.20793_none_2f99cdd0c1d40fc5.manifest
File versionNot Applicable
File size1,064
Date (UTC)17-Mar-2008
Time (UTC)22:09
File nameX86_ec75060d45f56519400d44abf591c205_31bf3856ad364e35_6.0.6001.22137_none_8a505fa3872d2f1c.manifest
File versionNot Applicable
File size708
Date (UTC)17-Mar-2008
Time (UTC)22:09
File nameX86_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6000.20793_none_8b37ccee50890bc8.manifest
File versionNot Applicable
File size87,260
Date (UTC)15-Mar-2008
Time (UTC)03:57
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6000.20793_none_0818a1c17d9d9ad1.manifest
File versionNot Applicable
File size39,170
Date (UTC)15-Mar-2008
Time (UTC)03:56
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22137_none_0a43c1177a8fe978.manifest
File versionNot Applicable
File size39,176
Date (UTC)15-Mar-2008
Time (UTC)04:00
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_002a6c0122bf93b8013d3e95de6c7bb1_31bf3856ad364e35_6.0.6001.22137_none_7a3dcdc03ad956aa.manifest
File versionNot Applicable
File size712
Date (UTC)17-Mar-2008
Time (UTC)22:09
File nameAmd64_be82122bed4453ce55a2b00ac15812b4_31bf3856ad364e35_6.0.6000.20793_none_9977c2b4503c7b35.manifest
File versionNot Applicable
File size1,428
Date (UTC)17-Mar-2008
Time (UTC)22:09
File nameAmd64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6000.20793_none_e756687208e67cfe.manifest
File versionNot Applicable
File size87,286
Date (UTC)15-Mar-2008
Time (UTC)04:11
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6000.20793_none_64373d4535fb0c07.manifest
File versionNot Applicable
File size39,206
Date (UTC)15-Mar-2008
Time (UTC)04:10
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22137_none_66625c9b32ed5aae.manifest
File versionNot Applicable
File size39,212
Date (UTC)15-Mar-2008
Time (UTC)04:32
File namePackage_1_for_kb949671~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,947
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_2_for_kb949671~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,783
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_3_for_kb949671~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,247
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_for_kb949671_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,413
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_for_kb949671_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_for_kb949671_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,721
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_for_kb949671_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,413
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_for_kb949671_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)17-Mar-2008
Time (UTC)22:09
File nameWow64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6000.20793_none_f1ab12c43d473ef9.manifest
File versionNot Applicable
File size83,800
Date (UTC)15-Mar-2008
Time (UTC)03:46
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_443fd747821d3361c86d2a9d36c94175_31bf3856ad364e35_6.0.6001.22137_none_30d9f81a4938e92f.manifest
File versionNot Applicable
File size710
Date (UTC)17-Mar-2008
Time (UTC)22:09
File nameIa64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22137_none_0a45650d7a8df274.manifest
File versionNot Applicable
File size39,193
Date (UTC)15-Mar-2008
Time (UTC)04:12
File namePackage_1_for_kb949671~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,778
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_for_kb949671_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,409
Date (UTC)17-Mar-2008
Time (UTC)22:09
File namePackage_for_kb949671_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)17-Mar-2008
Time (UTC)22:09

Properties

Article ID: 949671 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe KB949671

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