Article ID: 950235 - View products that this article applies to.
When you use an IMAP4 client or a POP3 client to connect the Microsoft Exchange Server 2007 Client Access server (CAS) role to your mailbox, the IMAP4 or POP3 worker process may stop responding on the CAS role. This is true if your mailbox is hosted on a Microsoft Exchange Server 2003 back-end server. This problem prevents IMAP4 and POP3 clients from retrieving messages. When this problem occurs, the following events are logged in the Application event logs:
Note The POP3 service logs similar events on the Exchange 2007 CAS
This issue occurs when the CalendarItemRetrievalOption option on the Exchange 2007 CAS role is set to InternetUrl or intranetUrl. In this case, the Exchange 2007 CAS role tries to find the Outlook Web Access server. However, Exchange 2003 is not recognized in this situation. Then, the exception occurs, and the CAS role does not correctly handle the exception.
To resolve this problem, download Update Rollup 4 for Exchange 2007 Service Pack 1. For more information about Update Rollup 4 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 4 for Exchange Server 2007 Service Pack 1For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007
To work around this issue, change the CalendarItemRetrievalOption option to other valid values. To do this, run one of the following commands:
For IMAP 4 service
For POP3 service
For more information about the Set-IMAPSettings command, visit the following Web site:
http://technet.microsoft.com/en-us/library/aa998252(EXCHG.80).aspxFor more information about the Set-POPSettings command, visit the following Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 950235 - Last Review: October 7, 2008 - Revision: 1.1