A nonpaged pool memory leak may occur on a Windows Server 2003-based computer when the Single Instance Storage driver (Sis.sys) processes an alternative stream

Article translations Article translations
Article ID: 950310 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

On a Windows Server 2003-based computer that has the Remote Installation Service (RIS) service installed, a nonpaged pool memory leak may occur. After the nonpaged pool memory is used up, the following events are logged.
Event Type: Error
Event Source: Application Popup
Event Category: None
Event ID: 333
Date: date
Time: time
User: N/A
Computer: computer name
Description: An I/O operation initiated by the Registry failed unrecoverably. The Registry could not read in, or write out, or flush, one of the files that contain the system's image of the Registry.
Event Type: Error
Event Source: Application Popup
Event Category: Srv
Event ID: 2019
Date: date
Time: time
User: N/A
Computer: computer name
Description: The server was unable to allocate from the system nonpaged pool because the pool was empty.

CAUSE

This problem may occur when the Single Instance Storage driver (Sis.sys) leaks the NtFC nonpaged pool memory while the driver processes an alternative stream. This alternative stream may be generated by a third-party program.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have the following components installed:
  • The Remote Installation Service
  • Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2)

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with SP1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sis.sys5.2.3790.311972,19211-Apr-200812:43x86
Windows Server 2003 with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sis.sys5.2.3790.427172,19211-Apr-200812:49x86
Windows Server 2003 with SP1, IA-64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sis.sys5.2.3790.3119233,47211-Apr-200815:13IA-64
Windows Server 2003 with SP2, IA-64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sis.sys5.2.3790.4271233,47211-Apr-200815:18IA-64
Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sis.sys5.2.3790.4271109,56811-Apr-200815:13x64
Windows Server 2003 with SP2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sis.sys5.2.3790.3119109,56811-Apr-200815:13x64

WORKAROUND

To work around the issue, restart the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 950310 - Last Review: October 18, 2008 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbexpertiseadvanced kbfix kbautohotfix kbqfe kbhotfixserver KB950310

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com