Messages are converted to a very small font size in Outlook Web Access and in Outlook 2003 when you use Exchange Server 2007

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Article ID: 950622 - View products that this article applies to.
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SYMPTOMS

In an Exchange 2007 environment, a text/enriched MIME type message that contains the <nofill> tag and the <fixed> tag is converted to a very small font size in Outlook Web Access and in Outlook 2003 clients. When this problem occurs, the message is difficult to read. If you examine the message header, you may notice a message that resembles the following message:
MIME-Version: 1.0
Content-Type: text/enriched; charset="xxxx"
If you examine the original MIME message in Notepad, the following tags appear in the message body:
<nofill><fixed>
Note If you read the message by using Outlook 2007, the font size of the message is correct.

CAUSE

When a text/enriched MIME type message is converted, the body of the messages set incorrectly to size="-1."

RESOLUTION

To resolve this problem, download Update Rollup 4 for Exchange Server 2007 Service Pack 1. Then, install the update on the Exchange server. For more information about Update Rollup 4 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 4 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

MORE INFORMATION

For more information about the text/enriched MIME content type, visit the following Web site:
http://www.faqs.org/rfcs/rfc1563.html

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 950622 - Last Review: October 7, 2008 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbhotfixrollup kbfix kbexpertiseadvanced kbqfe KB950622

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