Consider the following scenario:
| • | You have a multiprocessor computer that is running Windows
XP. |
| • | You resume the computer from hibernation (S4). |
In this scenario, the computer stops responding on a black
screen.
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Hotfix information for Windows XP
A
supported hotfix is available from Microsoft. However, this hotfix is intended
to correct only the problem that is described in this article. Apply this
hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download
available" section at the top of this Knowledge Base article. If this section
does not appear, submit a request to Microsoft Customer Service and Support to
obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required,
you might have to create a separate service request. The usual support costs
will apply to additional support questions and issues that do not qualify for
this specific hotfix. For a complete list of Microsoft Customer Service and
Support telephone numbers or to create a separate service request, visit the
following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for
which the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2
installed.
322389 (http://support.microsoft.com/kb/322389/) How to obtain the latest Windows XP service pack
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the
Date and Time item in Control
Panel.
Windows XP with SP2, x86 Edition
| File name | File version | File
size | Date | Time | Platform | SP requirement |
|---|
| Halaacpi.dll | 5.1.2600.3344 | 131,968 | 01-Apr-2008 | 09:29 | x86 | SP2 |
| Halacpi.dll | 5.1.2600.3344 | 81,280 | 01-Apr-2008 | 09:29 | x86 | SP2 |
| Halapic.dll | 5.1.2600.3344 | 150,656 | 01-Apr-2008 | 09:29 | x86 | SP2 |
| Halmacpi.dll | 5.1.2600.3344 | 134,528 | 01-Apr-2008 | 09:29 | x86 | SP2 |
| Halmps.dll | 5.1.2600.3344 | 152,704 | 01-Apr-2008 | 06:59 | x86 | SP2 |
Windows XP with SP3, x86 Edition
| File name | File version | File
size | Date | Time | Platform | SP requirement |
|---|
| Halaacpi.dll | 5.1.2600.5573 | 131,968 | 01-Apr-2008 | 11:35 | x86 | SP3 |
| Halacpi.dll | 5.1.2600.5573 | 81,280 | 01-Apr-2008 | 11:35 | x86 | SP3 |
| Halapic.dll | 5.1.2600.5573 | 150,656 | 01-Apr-2008 | 11:35 | x86 | SP3 |
| Halmacpi.dll | 5.1.2600.5573 | 134,528 | 01-Apr-2008 | 11:35 | x86 | SP3 |
| Halmps.dll | 5.1.2600.5573 | 152,704 | 01-Apr-2008 | 11:35 | x86 | SP3 |
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Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
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Help and Support
