A multiprocessor computer that is running Windows XP stops responding on a black screen after you resume the computer from hibernation

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Article ID: 951126 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a multiprocessor computer that is running Windows XP.
  • You resume the computer from hibernation (S4).
In this scenario, the computer stops responding on a black screen.

RESOLUTION

Hotfix information for Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 installed.
322389 How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86 Edition
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File nameFile versionFile sizeDateTimePlatformSP requirement
Halaacpi.dll5.1.2600.3344131,96801-Apr-200809:29x86SP2
Halacpi.dll5.1.2600.334481,28001-Apr-200809:29x86SP2
Halapic.dll5.1.2600.3344150,65601-Apr-200809:29x86SP2
Halmacpi.dll5.1.2600.3344134,52801-Apr-200809:29x86SP2
Halmps.dll5.1.2600.3344152,70401-Apr-200806:59x86SP2
Windows XP with SP3, x86 Edition
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Halaacpi.dll5.1.2600.5573131,96801-Apr-200811:35x86SP3
Halacpi.dll5.1.2600.557381,28001-Apr-200811:35x86SP3
Halapic.dll5.1.2600.5573150,65601-Apr-200811:35x86SP3
Halmacpi.dll5.1.2600.5573134,52801-Apr-200811:35x86SP3
Halmps.dll5.1.2600.5573152,70401-Apr-200811:35x86SP3

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 951126 - Last Review: August 25, 2008 - Revision: 4.2
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Service Pack 3
  • Microsoft Windows XP Service Pack 2
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbexpertiseinter KB951126

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