On a Windows Vista-based computer, the Smart Card Resource Manager may stop responding if a USB hub is disconnected from the computer while an application is communicating with a smart card reader

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Article ID: 951373 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You connect a USB Chip/Smart Card Interface Devices (CCID) smart card reader to a Windows Vista-based computer through an external USB hub. Then, the USB hub is disconnected from the computer while an application is communicating with the smart card reader. In this scenario, the Smart Card Resource Manager may stop responding (hang).

After the Smart Card Resource Manager stops responding, you cannot stop the Smart Card Resource Manager by using Task Manager. Additionally, you cannot access the smart card reader even if the USB hub is plugged into the computer again. In this case, you have to restart the computer.

Note This problem does not occur if the smart card reader is directly connected to the computer.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
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File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb951373~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,97810-May-200815:27Not Applicable
Package_2_for_kb951373~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,81610-May-200815:27Not Applicable
Package_3_for_kb951373~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,81610-May-200815:27Not Applicable
Package_4_for_kb951373~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,81610-May-200815:27Not Applicable
Package_for_kb951373_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42510-May-200815:27Not Applicable
Package_for_kb951373_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36710-May-200815:27Not Applicable
Package_for_kb951373_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71210-May-200815:27Not Applicable
Package_for_kb951373_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42110-May-200815:27Not Applicable
Package_for_kb951373_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42310-May-200815:27Not Applicable
Package_for_kb951373_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42510-May-200815:27Not Applicable
Package_for_kb951373_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43110-May-200815:27Not Applicable
Update.mumNot Applicable2,58010-May-200815:27Not Applicable
X86_usbccid.inf_31bf3856ad364e35_6.0.6000.20832_none_35bda677c8326a9d.manifestNot Applicable1,67410-May-200815:29Not Applicable
X86_usbccid.inf_31bf3856ad364e35_6.0.6001.22176_none_377ca4afc575d387.manifestNot Applicable1,67410-May-200815:29Not Applicable
Usbccid.sys6.0.6000.2083230,20810-May-200801:08x86
Usbccid.sys6.0.6001.2217630,20810-May-200801:13x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_usbccid.inf_31bf3856ad364e35_6.0.6000.20832_none_91dc41fb808fdbd3.manifestNot Applicable1,67610-May-200815:31Not Applicable
Amd64_usbccid.inf_31bf3856ad364e35_6.0.6001.22176_none_939b40337dd344bd.manifestNot Applicable1,67610-May-200815:31Not Applicable
Package_1_for_kb951373~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,99010-May-200815:27Not Applicable
Package_2_for_kb951373~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,82610-May-200815:27Not Applicable
Package_3_for_kb951373~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,82610-May-200815:27Not Applicable
Package_4_for_kb951373~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,82610-May-200815:27Not Applicable
Package_for_kb951373_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43310-May-200815:27Not Applicable
Package_for_kb951373_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37510-May-200815:27Not Applicable
Package_for_kb951373_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72210-May-200815:27Not Applicable
Package_for_kb951373_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42910-May-200815:27Not Applicable
Package_for_kb951373_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43110-May-200815:27Not Applicable
Package_for_kb951373_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43310-May-200815:27Not Applicable
Package_for_kb951373_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43910-May-200815:27Not Applicable
Update.mumNot Applicable2,59810-May-200815:27Not Applicable
Usbccid.sys6.0.6000.2083237,88810-May-200801:33x64
Usbccid.sys6.0.6001.2217638,40010-May-200801:43x64
Windows Vista, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_usbccid.inf_31bf3856ad364e35_6.0.6001.22176_none_377e48a5c573dc83.manifestNot Applicable1,67510-May-200815:27Not Applicable
Package_1_for_kb951373~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,82110-May-200815:27Not Applicable
Package_2_for_kb951373~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,82110-May-200815:27Not Applicable
Package_for_kb951373_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42510-May-200815:27Not Applicable
Package_for_kb951373_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42610-May-200815:27Not Applicable
Package_for_kb951373_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42910-May-200815:27Not Applicable
Package_for_kb951373_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43410-May-200815:27Not Applicable
Update.mumNot Applicable1,92210-May-200815:27Not Applicable
Usbccid.sys6.0.6001.2217689,60010-May-200801:37IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about smart card drivers, visit the following Microsoft Web sites:
http://msdn.microsoft.com/en-us/library/aa925922.aspx
http://www.microsoft.com/whdc/device/input/smartcard/USB_CCID.mspx
For more information about Smart Card Resource Manager, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/aa923655.aspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 951373 - Last Review: May 19, 2008 - Revision: 1.1
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbqfe kbhotfixserver KB951373

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