The video playback application stops responding when you watch video or Live TV on a Windows Vista-based computer

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Article ID: 951685 - View products that this article applies to.
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SYMPTOMS

When you watch video or Live TV on a Windows Vista-based computer, you experience the following issues.

Issue 1

While you are watching Live TV in Windows Media Center, you put the computer into standby. Then, you resume the computer from standby, and you continue to watch Live TV. Although video playback starts successfully after you resume the computer from standby, the video playback application stops responding (hangs) after about two seconds.

Issue 2

You play video content that contains multiple video resolution formats. For example, the content contains formats of both 1440 × 1080 pixels and 1920 × 1080 pixels. In this situation, the video playback application stops rendering after the content changes from one format to another.

For example, assume that you play the video content, you click Pause in the video playback application, and then you try to drag the slider to the right side of the seek bar. In this situation, you cannot drag the slider, and the application stops responding.

CAUSE

These issues occur because of a deadlock in the Enhanced Video Renderer (EVR) component. This component is used by video playback applications.

RESOLUTION

Update information

The following files are available for download from the Microsoft Download Center:
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Download
Download the update for Windows Vista x86-based versions (951685) package now.
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Download the update for Windows Vista x64-based versions (951685) package now.

Prerequisites

To apply this hotfix, you must have Windows Vista Service Pack 1 (SP1) installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This update does not replace any other previously released hotfixes.

Registry information

To use this update, you do not have to make any changes to the registry.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb951685~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,95622-Apr-200821:15Not applicable
Package_2_for_kb951685~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,79422-Apr-200821:15Not applicable
Package_for_kb951685_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,36722-Apr-200821:15Not applicable
Package_for_kb951685_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43022-Apr-200821:15Not applicable
Package_for_kb951685_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42522-Apr-200821:15Not applicable
Package_for_kb951685_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43022-Apr-200821:15Not applicable
Update.mumNot applicable2,08222-Apr-200821:15Not applicable
X86_fc90ec598e96b8257198feaf7ec1c337_31bf3856ad364e35_6.0.6001.22164_none_ffe88c50416adaaf.manifestNot applicable70922-Apr-200821:15Not applicable
X86_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.0.6001.22164_none_8fef3c16e5d12be0.manifestNot applicable10,97322-Apr-200807:52Not applicable
Evr.dll6.0.6001.22164485,88822-Apr-200806:49x86
Windows Vista, x64-based versions
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File nameFile versionFile sizeDateTimePlatform
Amd64_a4c69a6423ef0040eced90201db417fa_31bf3856ad364e35_6.0.6001.22164_none_87501d54587c6303.manifestNot applicable1,06622-Apr-200821:15Not applicable
Amd64_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.0.6001.22164_none_ec0dd79a9e2e9d16.manifestNot applicable10,99922-Apr-200817:06Not applicable
Package_1_for_kb951685~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,19522-Apr-200821:15Not applicable
Package_2_for_kb951685~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,03122-Apr-200821:15Not applicable
Package_for_kb951685_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,37522-Apr-200821:15Not applicable
Package_for_kb951685_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43822-Apr-200821:15Not applicable
Package_for_kb951685_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43322-Apr-200821:15Not applicable
Package_for_kb951685_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43822-Apr-200821:15Not applicable
Update.mumNot applicable2,09622-Apr-200821:15Not applicable
X86_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.0.6001.22164_none_8fef3c16e5d12be0.manifestNot applicable10,97322-Apr-200807:52Not applicable
Evr.dll6.0.6001.22164648,70422-Apr-200807:16x64
Evr.dll6.0.6001.22164485,88822-Apr-200806:49x86
Windows Vista, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_fc90ec598e96b8257198feaf7ec1c337_31bf3856ad364e35_6.0.6001.22164_none_ffea30464168e3ab.manifestNot applicable71022-Apr-200821:15Not applicable
Package_1_for_kb951685~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,79822-Apr-200821:15Not applicable
Package_for_kb951685_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42922-Apr-200821:15Not applicable
Package_for_kb951685_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,43422-Apr-200821:15Not applicable
Update.mumNot applicable1,42522-Apr-200821:15Not applicable
X86_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.0.6001.22164_none_8fef3c16e5d12be0.manifestNot applicable10,97322-Apr-200807:52Not applicable
Evr.dll6.0.6001.22164485,88822-Apr-200806:49x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 951685 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbexpertisebeginner kbfix kbqfe KB951685

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