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FIX: Internet Explorer crashes when you try to print or preview a report that you view by using SQL Server Reporting Services

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Article ID:951728
Last Review:May 15, 2008
Revision:1.1
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SYMPTOMS

Consider the following scenario:
•In a window in Windows Internet Explorer 7, you view a report by using Microsoft SQL Server 2005 Reporting Services or SQL Server 2000 Reporting Services.
•You press CTRL+N to open a new window. The new window runs the same report that appears in the original window.
•You click the Print icon on the toolbar in one of the windows, and then you click the Preview dialog box.
•You click the Print icon on the toolbar in the other window, and then you click the second Preview dialog box.
When you return to the first Preview dialog box, you may notice that the dialog box is empty. Additionally, when you take one of the following actions, Internet Explorer crashes:
•You try to close one of the Preview dialog boxes.
•You click the Print icon in one of the Preview dialog boxes.
Additionally, the dialog box that announces the crash sometimes appears multiple times.

Note In this scenario in Microsoft Internet Explorer 6, Internet Explorer crashes when you click the Print icon on the toolbar in the second window.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SQL Server 2000 Reporting Services service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

•Microsoft SQL Server 2000 Reporting Services Service Pack 2

For more information about how to obtain the latest service pack for SQL Server 2000 Reporting Services, click the following article number to view the article in the Microsoft Knowledge Base:
842440 (http://support.microsoft.com/kb/842440/) How to obtain the latest service pack for SQL Server 2000 Reporting Services

Restart information

You must restart the computer after you apply this hotfix.

Registry information

You do not have to make any changes to the registry.

File information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
SQL Server 2000, 32-bit versions
File nameFile versionFile sizeDateTimePlatform
Microsoft.reportingservices.csvrendering.dll8.0.1059.057,34422-Apr-2008 23:02x86
Microsoft.reportingservices.diagnostics.dll8.0.1059.0270,33622-Apr-2008 23:02x86
Microsoft.reportingservices.diagnostics.dll8.0.1059.0270,33622-Apr-2008 23:02x86
Microsoft.reportingservices.excelrendering.dll8.0.1059.0364,54422-Apr-2008 23:02x86
Microsoft.reportingservices.htmlrendering.dll8.0.1059.0389,12022-Apr-2008 23:02x86
Microsoft.reportingservices.imagerendering.dll8.0.1059.0262,14422-Apr-2008 23:02x86
Microsoft.reportingservices.processing.dll8.0.1059.01,331,20022-Apr-2008 23:02x86
Reportingserviceslibrary.dll8.0.1059.0557,05622-Apr-2008 23:02x86
Reportingservicesnativeclient.dll2000.80.1059.038,91222-Apr-2008 23:02x86
Reportingservicesnativeserver.dll2000.80.1059.048,64022-Apr-2008 23:02x86
Reportingservicessqlsortwrapper.dll2000.80.1059.01,120,25622-Apr-2008 23:02x86
Reportingserviceswebserver.dll8.0.1059.0503,80822-Apr-2008 23:02x86
Reportingserviceswebuserinterface.dll8.0.1059.0770,04822-Apr-2008 23:02x86
Rsclientprint.cabNot applicable1,095,34422-Apr-2008 23:02Not applicable
Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For SQL Server 2005, this hotfix is integrated into cumulative update package 8 for SQL Server 2005 Service Pack 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
951217 (http://support.microsoft.com/kb/951217/) Cumulative update package 8 for SQL Server 2005 Service Pack 2

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APPLIES TO
•Microsoft SQL Server 2000 Reporting Services

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Keywords: 
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