When an application uses GDI+ to print to a color printer on a Windows Server 2003-based, Windows Vista-based, or Windows Server 2008-based computer, ICM color matching is not performed

Article translations Article translations
Article ID: 951759 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario:
  1. An application uses GDI+ to print images to a color printer in one of the following Microsoft operating systems:
    • Windows Server 2003
    • Windows Vista
    • Windows Server 2008
  2. The printer uses an Image Color Matching (ICM) color profile for color matching.
In this scenario, the color profile is not applied to the output. This may cause the colors of the image that is printed to differ from your expectations.

Note This problem does not occur on Windows XP-based computers.

RESOLUTION

Hotfix information for Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Gdiplus.dll5.2.3790.31861,732,60804-Aug-200814:14x86SP1
Gdiplus.manNot Applicable39704-Aug-200814:15Not ApplicableSP1
Gdiplus.manNot Applicable60504-Aug-200814:15Not ApplicableSP1
Windows Server 2003 with Service Pack 2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Gdiplus.dll5.2.3790.43471,732,60804-Aug-200814:27x86SP2
Gdiplus.manNot Applicable39704-Aug-200814:28Not ApplicableSP2
Gdiplus.manNot Applicable60504-Aug-200814:28Not ApplicableSP2
Windows Server 2003 with Service Pack 1, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Gdiplus.dll5.2.3790.31862,883,58404-Aug-200812:25x64SP1
Gdiplus.manNot Applicable39904-Aug-200812:25Not ApplicableSP1
Gdiplus.manNot Applicable60904-Aug-200812:25Not ApplicableSP1
Gdiplus.dll5.2.3790.31861,732,60804-Aug-200812:25x86SP1
Gdiplus.manNot Applicable39704-Aug-200812:25Not ApplicableSP1
Gdiplus.manNot Applicable60504-Aug-200812:25Not ApplicableSP1
Windows Server 2003 with Service Pack 2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Gdiplus.dll5.2.3790.43472,883,58404-Aug-200812:31x64SP2
Gdiplus.manNot Applicable39904-Aug-200812:31Not ApplicableSP2
Gdiplus.manNot Applicable60904-Aug-200812:31Not ApplicableSP2
Gdiplus.dll5.2.3790.43471,732,60804-Aug-200812:31x86SP2
Gdiplus.manNot Applicable39704-Aug-200812:31Not ApplicableSP2
Gdiplus.manNot Applicable60504-Aug-200812:31Not ApplicableSP2
Windows Server 2003 with Service Pack 1, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Gdiplus.dll5.2.3790.31865,287,93604-Aug-200812:18IA-64SP1
Gdiplus.manNot Applicable39804-Aug-200812:18Not ApplicableSP1
Gdiplus.manNot Applicable60704-Aug-200812:18Not ApplicableSP1
Gdiplus.dll5.2.3790.31861,732,60804-Aug-200812:18x86SP1
Gdiplus.manNot Applicable39704-Aug-200812:18Not ApplicableSP1
Gdiplus.manNot Applicable60504-Aug-200812:18Not ApplicableSP1
Windows Server 2003 with Service Pack 2, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Gdiplus.dll5.2.3790.43475,288,44804-Aug-200812:22IA-64SP2
Gdiplus.manNot Applicable39804-Aug-200812:22Not ApplicableSP2
Gdiplus.manNot Applicable60704-Aug-200812:22Not ApplicableSP2
Gdiplus.dll5.2.3790.43471,732,60804-Aug-200812:22x86SP2
Gdiplus.manNot Applicable39704-Aug-200812:22Not ApplicableSP2
Gdiplus.manNot Applicable60504-Aug-200812:22Not ApplicableSP2
Windows XP with Service Pack 1, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Gdiplus.dll5.2.3790.31862,883,58404-Aug-200812:25x64SP1
Gdiplus.manNot Applicable39904-Aug-200812:25Not ApplicableSP1
Gdiplus.manNot Applicable60904-Aug-200812:25Not ApplicableSP1
Gdiplus.dll5.2.3790.31861,732,60804-Aug-200812:25x86SP1
Gdiplus.manNot Applicable39704-Aug-200812:25Not ApplicableSP1
Gdiplus.manNot Applicable60504-Aug-200812:25Not ApplicableSP1
Windows XP with Service Pack 2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Gdiplus.dll5.2.3790.43472,883,58404-Aug-200812:31x64SP2
Gdiplus.manNot Applicable39904-Aug-200812:31Not ApplicableSP2
Gdiplus.manNot Applicable60904-Aug-200812:31Not ApplicableSP2
Gdiplus.dll5.2.3790.43471,732,60804-Aug-200812:31x86SP2
Gdiplus.manNot Applicable39704-Aug-200812:31Not ApplicableSP2
Gdiplus.manNot Applicable60504-Aug-200812:31Not ApplicableSP2

Hotfix information for Windows Vista and for Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on Windows Vista-based computers, you must have Windows Vista SP1 installed or have Windows Server 2008 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Gdiplus.dll5.2.6001.221641,748,99222-Apr-200806:48x86
Gdiplus.dll6.0.6001.221641,823,23222-Apr-200806:48x86
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Gdiplus.dll5.2.6001.221642,190,84822-Apr-200807:15x64
Gdiplus.dll6.0.6001.221642,332,16022-Apr-200807:15x64
Gdiplus.dll5.2.6001.221641,748,99222-Apr-200806:48x86
Gdiplus.dll6.0.6001.221641,823,23222-Apr-200806:48x86
For all supported Windows Server 2008 Itanium-Based Systems operating systems
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Gdiplus.dll5.2.6001.221644,906,49622-Apr-200806:59IA-64
Gdiplus.dll6.0.6001.221645,260,80022-Apr-200806:59IA-64
Gdiplus.dll5.2.6001.221641,748,99222-Apr-200806:48x86
Gdiplus.dll6.0.6001.221641,823,23222-Apr-200806:48x86

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb951759~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,306
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_2_for_kb951759~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,473
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_3_for_kb951759~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,311
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_4_for_kb951759~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,313
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File nameX86_3328900df99d1901702f2ff37b73d476_6595b64144ccf1df_1.1.6001.22164_none_201af8df1881931b.manifest
File versionNot Applicable
File size627
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File nameX86_987a9e6e3fdb8d06a73594e4a5f2b593_6595b64144ccf1df_1.0.6001.22164_none_1f542104176056e0.manifest
File versionNot Applicable
File size627
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File nameX86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.22164_none_87ad2e36e3687887.manifest
File versionNot Applicable
File size4,160
Date (UTC)22-Apr-2008
Time (UTC)07:50
PlatformNot Applicable
File nameX86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6001.22164_none_76fe9d1b7c6e522e.manifest
File versionNot Applicable
File size4,160
Date (UTC)22-Apr-2008
Time (UTC)07:54
PlatformNot Applicable
Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_24b64fcedd974fd0b07b3298fa25a5be_6595b64144ccf1df_1.0.6001.22164_none_0b2ad38b4fa59e30.manifest
File versionNot Applicable
File size922
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File nameAmd64_76773caaa2c542e9c3896373aacab9ae_6595b64144ccf1df_1.0.6001.22164_none_0115707d223ae159.manifest
File versionNot Applicable
File size631
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File nameAmd64_a527fb43af3236680565a780e5b1c82b_6595b64144ccf1df_1.1.6001.22164_none_381c4fc3e0947580.manifest
File versionNot Applicable
File size631
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File nameAmd64_f81b21471a717f7d298ed4133bc1620a_6595b64144ccf1df_1.1.6001.22164_none_fbd373927965d074.manifest
File versionNot Applicable
File size922
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File nameAmd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.22164_none_3ffff75fceec4f81.manifest
File versionNot Applicable
File size4,178
Date (UTC)22-Apr-2008
Time (UTC)17:04
PlatformNot Applicable
File nameAmd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6001.22164_none_2f51664467f22928.manifest
File versionNot Applicable
File size4,178
Date (UTC)22-Apr-2008
Time (UTC)17:09
PlatformNot Applicable
File namePackage_1_for_kb951759~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,320
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_2_for_kb951759~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,819
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_3_for_kb951759~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,655
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_4_for_kb951759~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,657
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File nameX86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.22164_none_87ad2e36e3687887.manifest
File versionNot Applicable
File size4,160
Date (UTC)22-Apr-2008
Time (UTC)07:50
PlatformNot Applicable
File nameX86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6001.22164_none_76fe9d1b7c6e522e.manifest
File versionNot Applicable
File size4,160
Date (UTC)22-Apr-2008
Time (UTC)07:54
PlatformNot Applicable
Additional files for all supported Windows Server 2008 Itanium-Based Systems operating systems
Collapse this tableExpand this table
File nameIa64_02f15ef121437c4ff3a59fe6ecd327dd_6595b64144ccf1df_1.1.6001.22164_none_21a3ddc84219f82e.manifest
File versionNot Applicable
File size629
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File nameIa64_22d068771c381254ca09b286da7f96b4_6595b64144ccf1df_1.1.6001.22164_none_70f447398dea6b34.manifest
File versionNot Applicable
File size920
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File nameIa64_73583ca83f47176b002277590dbc71e7_6595b64144ccf1df_1.0.6001.22164_none_fa31bea9941576c9.manifest
File versionNot Applicable
File size920
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File nameIa64_bd8b375091005200368a31bcaa357961_6595b64144ccf1df_1.0.6001.22164_none_bcc0113c33fc0758.manifest
File versionNot Applicable
File size629
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File nameIa64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.22164_none_87ad0bf8e368b06b.manifest
File versionNot Applicable
File size4,169
Date (UTC)22-Apr-2008
Time (UTC)08:07
PlatformNot Applicable
File nameIa64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6001.22164_none_76fe7add7c6e8a12.manifest
File versionNot Applicable
File size4,169
Date (UTC)22-Apr-2008
Time (UTC)08:14
PlatformNot Applicable
File namePackage_1_for_kb951759~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,313
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_2_for_kb951759~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,648
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_3_for_kb951759~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,648
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,427
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,435
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File namePackage_for_kb951759_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)22-Apr-2008
Time (UTC)22:23
PlatformNot Applicable
File nameX86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.22164_none_87ad2e36e3687887.manifest
File versionNot Applicable
File size4,160
Date (UTC)22-Apr-2008
Time (UTC)07:50
PlatformNot Applicable
File nameX86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6001.22164_none_76fe9d1b7c6e522e.manifest
File versionNot Applicable
File size4,160
Date (UTC)22-Apr-2008
Time (UTC)07:54
PlatformNot Applicable

WORKAROUND

To work around this problem, use one of the following methods:

Method 1

Do not use GDI+.

Method 2

Use only those printers that have their own color matching. To do this, enable the ICM Handled by Printer option.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This problem does not affect applications that do their own color matching outside the device context.

Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you must have technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspx
For product information about x64-based versions of Windows Server 2003, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Properties

Article ID: 951759 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB951759

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com