Error message on a Windows Vista-based client computer that is configured to use the Corporate Error Reporting tool: "Connect to the Internet, or try again later"

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Article ID: 951858 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You configure the Corporate Error Reporting tool on a network.
  • On this network, you run a Windows Vista-based client computer that is configured to use Corporate Error Reporting.
In this scenario, you may receive the following error message:
Connect to the Internet, or try again later
However, when you check the Internet connection, everything works correctly. There are no problems with the computer's Internet connection.

CAUSE

This misleading error message is generated when one of the following conditions is true:
  • The client computer that is configured to use Corporate Error Reporting is not connected to the Corporate Error Reporting server.
  • The connection between the computer and the server is unstable. For example, a VPN connection to the corporate network is unstable.
Therefore, the computer cannot reach the Corporate Error Reporting server.

RESOLUTION

A hotfix is available to resolve this problem. After you apply this hotfix, Windows Vista checks to determine whether the computer has network connectivity any time that the computer cannot connect to the Corporate Error Reporting server. If there are no network connectivity problems, you may receive the following error message:
Problem connecting to the Windows Error Reporting service.

Some of the reports could not be uploaded to the Windows Error Reporting service. Please try again later.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Vista Service Pack 1 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista with SP1, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Package_for_kb951858_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable18,94003-May-200815:40Not Applicable
Package_for_kb951858_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable11,02003-May-200815:40Not Applicable
Package_for_kb951858_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71503-May-200815:40Not Applicable
Package_for_kb951858_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable18,96903-May-200815:40Not Applicable
Package_for_kb951858_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42403-May-200815:40Not Applicable
Package_for_kb951858_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable19,18103-May-200815:40Not Applicable
Package_for_kb951858_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43203-May-200815:40Not Applicable
Update.mumNot Applicable17,92503-May-200815:40Not Applicable
X86_0a7d9a72bd630f8c8b4bc3dd0fcb320e_31bf3856ad364e35_6.0.6001.22172_none_4bf7f04c882e2928.manifestNot Applicable71703-May-200815:40Not Applicable
X86_microsoft-windows-errorreportingconsole_31bf3856ad364e35_6.0.6000.20828_none_54a2f3fa3ee59635.manifestNot Applicable40,15403-May-200803:43Not Applicable
X86_microsoft-windows-errorreportingconsole_31bf3856ad364e35_6.0.6001.22172_none_564d1f623c3a1daa.manifestNot Applicable40,15403-May-200804:02Not Applicable
Wercon.exe6.0.6000.208281,139,71203-May-200800:57x86
Wercplsupport.dll6.0.6000.2082863,48803-May-200803:24x86
Wercon.exe6.0.6001.221721,142,78403-May-200800:59x86
Wercplsupport.dll6.0.6001.2217262,97603-May-200803:25x86
Windows Vista with SP2, x64-based versions
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File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-errorreportingconsole_31bf3856ad364e35_6.0.6000.20828_none_b0c18f7df743076b.manifestNot Applicable40,45903-May-200803:56Not Applicable
Package_for_kb951858_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable19,09003-May-200815:40Not Applicable
Package_for_kb951858_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable11,09803-May-200815:40Not Applicable
Package_for_kb951858_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72503-May-200815:40Not Applicable
Package_for_kb951858_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable19,11903-May-200815:40Not Applicable
Package_for_kb951858_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43203-May-200815:40Not Applicable
Package_for_kb951858_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable19,33303-May-200815:40Not Applicable
Package_for_kb951858_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,44003-May-200815:40Not Applicable
Update.mumNot Applicable18,08503-May-200815:40Not Applicable
Wercon.exe6.0.6000.208281,389,05603-May-200801:18x64
Wercplsupport.dll6.0.6000.2082885,50403-May-200803:35x64
Wercon.exe6.0.6001.221721,393,66403-May-200801:31x64
Wercplsupport.dll6.0.6001.2217285,50403-May-200803:53x64
Windows Vista with SP2, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_12e379df96d564605945fd7695b737d7_31bf3856ad364e35_6.0.6001.22172_none_ee95fdc75aada023.manifestNot Applicable71903-May-200815:40Not Applicable
Ia64_3cd8c2dbd6923032eb7e3ed30d6b8415_31bf3856ad364e35_6.0.6001.22172_none_9a09b5af92897cae.manifestNot Applicable71903-May-200815:40Not Applicable
Ia64_8338535c266d8af080ac6f7967b8c020_31bf3856ad364e35_6.0.6001.22172_none_2055af64f0218c4f.manifestNot Applicable71903-May-200815:40Not Applicable
Ia64_9d4250f1861dbd0cb174104106830e1d_31bf3856ad364e35_6.0.6001.22172_none_e25e7535b225ad4e.manifestNot Applicable71903-May-200815:40Not Applicable
Ia64_acb2e499fd109c28f2ccd7d7ed44c77e_31bf3856ad364e35_6.0.6001.22172_none_4c6bb015564a920b.manifestNot Applicable71903-May-200815:40Not Applicable
Ia64_bac8b1f4dd0e019f9690ea5b31799765_31bf3856ad364e35_6.0.6001.22172_none_818e7c139e6d02d2.manifestNot Applicable71903-May-200815:40Not Applicable
Ia64_cc5ce035573aa48889e86497d69dab48_31bf3856ad364e35_6.0.6001.22172_none_619a2e1a3603a960.manifestNot Applicable71103-May-200815:40Not Applicable
Ia64_ecda2fca812628306475b7b5ebef50f1_31bf3856ad364e35_6.0.6001.22172_none_7ea1d1da213c8c1f.manifestNot Applicable71903-May-200815:40Not Applicable
Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_de-de_d3a3dd32cfd17c54.manifestNot Applicable3,62403-May-200804:15Not Applicable
Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_en-us_7c94b32bbeaf8819.manifestNot Applicable3,62403-May-200804:14Not Applicable
Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_fr-fr_1f17860eb1a89020.manifestNot Applicable3,62403-May-200804:17Not Applicable
Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_ja-jp_ab64fb627bf58779.manifestNot Applicable3,62403-May-200804:34Not Applicable
Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_ko-kr_4eced8176e664e8f.manifestNot Applicable3,62403-May-200804:32Not Applicable
Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_zh-cn_dc1b1d99a5d1622b.manifestNot Applicable3,62403-May-200804:32Not Applicable
Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_zh-tw_e0175aefa3423e9b.manifestNot Applicable3,62403-May-200804:33Not Applicable
Ia64_microsoft-windows-errorreportingconsole_31bf3856ad364e35_6.0.6001.22172_none_564ec3583c3826a6.manifestNot Applicable40,43703-May-200804:22Not Applicable
Package_10_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,69003-May-200815:40Not Applicable
Package_11_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80503-May-200815:40Not Applicable
Package_12_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80503-May-200815:40Not Applicable
Package_13_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80503-May-200815:40Not Applicable
Package_14_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80503-May-200815:40Not Applicable
Package_15_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80503-May-200815:40Not Applicable
Package_16_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80503-May-200815:40Not Applicable
Package_17_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80503-May-200815:40Not Applicable
Package_1_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80303-May-200815:40Not Applicable
Package_2_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80303-May-200815:40Not Applicable
Package_3_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80303-May-200815:40Not Applicable
Package_4_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80303-May-200815:40Not Applicable
Package_5_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80303-May-200815:40Not Applicable
Package_6_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80303-May-200815:40Not Applicable
Package_7_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80303-May-200815:40Not Applicable
Package_8_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,79903-May-200815:40Not Applicable
Package_for_kb951858_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable4,66403-May-200815:40Not Applicable
Package_for_kb951858_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42703-May-200815:40Not Applicable
Package_for_kb951858_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable4,88203-May-200815:40Not Applicable
Package_for_kb951858_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43503-May-200815:40Not Applicable
Update.mumNot Applicable3,22203-May-200815:40Not Applicable
Wercon.exe.mui6.0.6001.2217248,64003-May-200803:47Not Applicable
Wercplsupport.dll.mui6.0.6001.221722,56003-May-200803:47Not Applicable
Wercon.exe.mui6.0.6001.2217245,05603-May-200803:47Not Applicable
Wercplsupport.dll.mui6.0.6001.221722,56003-May-200803:47Not Applicable
Wercon.exe.mui6.0.6001.2217250,17603-May-200803:47Not Applicable
Wercplsupport.dll.mui6.0.6001.221722,56003-May-200803:47Not Applicable
Wercon.exe.mui6.0.6001.2217237,37603-May-200804:13Not Applicable
Wercplsupport.dll.mui6.0.6001.221722,56003-May-200804:01Not Applicable
Wercon.exe.mui6.0.6001.2217236,86403-May-200804:04Not Applicable
Wercplsupport.dll.mui6.0.6001.221722,56003-May-200804:04Not Applicable
Wercon.exe.mui6.0.6001.2217233,79203-May-200804:04Not Applicable
Wercplsupport.dll.mui6.0.6001.221722,04803-May-200804:04Not Applicable
Wercon.exe.mui6.0.6001.2217234,30403-May-200804:04Not Applicable
Wercplsupport.dll.mui6.0.6001.221722,04803-May-200804:04Not Applicable
Wercon.exe6.0.6001.221722,463,23203-May-200801:17IA-64
Wercplsupport.dll6.0.6001.22172196,09603-May-200803:40IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Corporate Error Reporting tool, visit the following Microsoft Web site:
http://download.microsoft.com/download/5/9/2/592d2308-a6a2-48ad-ae8f-72f888b9d361/CER_Implementation_Plan.pdf
For more information about the Windows Error Reporting tool, visit the following Microsoft Web site:
http://www.microsoft.com/whdc/maintain/StartWER.mspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 951858 - Last Review: May 15, 2008 - Revision: 1.1
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe kbhotfixserver KB951858

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