When you restart a computer that is running Windows Vista or Windows Server 2008, and a volume on the hard disk is corrupted, a black screen is displayed, or the system stops responding

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Article ID: 952139 - View products that this article applies to.
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.
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SYMPTOMS

Symptom 1

Consider the following scenario:
  • On a computer that is running the release version of Windows Vista, a volume on the hard disk is corrupted.
  • You restart the computer.
In this scenario, a black screen is displayed, and you cannot log on to the computer except in safe mode.

Symptom 2

Consider the following scenario:
  • On a computer that is running Windows Vista Service Pack 1 (SP1) or Windows Server 2008, a volume on the hard disk is corrupted.
  • You restart the computer.
In this scenario, the Autochk.exe application stops responding, and this prevents the restart process from continuing. If you press a key to cancel the Autochk.exe process, you can log on to the computer as expected.

Note By default, the Autochk.exe application automatically tries to fix any hard disk corruption during startup. After Autochk.exe fixes the disk corruption, the system automatically restarts.

CAUSE

This problem occurs because the Autochk.exe application uses different criteria for identifying disk corruption from the criteria that the NTFS system uses. When NTFS marks a volume as corrupted, the Autochk.exe application cannot verify the corruption. Instead, Autochk.exe marks the volume as clean and then restarts the system. However, during the system restart, NTFS again marks the volume as corrupted. Therefore, Autochk.exe restarts again. In this scenario, the restart process stops responding, or a black screen is displayed.

WORKAROUND

To work around this problem, download the Automated Installation Kit (AIK) for Windows Vista SP1 and for Windows Server 2008, and then create a Windows Preinstallation Environment (Windows PE) 2.1 disc. Restart the computer by using this Windows PE 2.1 disc, and then run the chkdsk /f command to fix the hard disk corruption.

Note Install the hotfix that is mentioned the "Resolution" section after you run the chkdsk /f command to fix the hard disk corruption.

For more information about the Automated Installation Kit (AIK) for Windows Vista SP1 and for Windows Server 2008, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=94bb6e34-d890-4932-81a5-5b50c657de08&DisplayLang=en
For more information about how to deploy Windows Vista by creating an image, visit the following Microsoft Web site:
http://technet2.microsoft.com/WindowsVista/en/library/88f80cb7-d44f-47f7-a10d-e23dd53bc3fa1033.mspx?mfr=true
Note See step 4, "Creating an image."

For more information about the chkdsk command, visit the following Microsoft Web site:
http://technet2.microsoft.com/WindowsServer/en/library/8f7ffab9-a5e7-4de9-907a-0f172b5a6a4e1033.mspx?mfr=true

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, Windows Vista SP1, or Windows Server 2008, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb952139~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable2,46308-May-200818:01Not Applicable
Package_2_for_kb952139~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable2,63008-May-200818:01Not Applicable
Package_3_for_kb952139~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable2,46808-May-200818:01Not Applicable
Package_4_for_kb952139~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable2,47008-May-200818:01Not Applicable
Package_5_for_kb952139~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable3,13508-May-200818:01Not Applicable
Package_6_for_kb952139~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable3,13008-May-200818:01Not Applicable
Package_for_kb952139_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42608-May-200818:01Not Applicable
Package_for_kb952139_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36708-May-200818:01Not Applicable
Package_for_kb952139_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71308-May-200818:01Not Applicable
Package_for_kb952139_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42208-May-200818:01Not Applicable
Package_for_kb952139_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42308-May-200818:01Not Applicable
Package_for_kb952139_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42508-May-200818:01Not Applicable
Package_for_kb952139_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43108-May-200818:01Not Applicable
Package_for_kb952139_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42208-May-200818:01Not Applicable
Package_for_kb952139_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43008-May-200818:01Not Applicable
Package_for_kb952139_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42008-May-200818:01Not Applicable
Package_for_kb952139_winpe~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42408-May-200818:01Not Applicable
Update.mumNot Applicable3,57108-May-200818:01Not Applicable
X86_1fd30962e0c063f95a1c6190fc65cdd3_31bf3856ad364e35_6.0.6000.20831_none_337888cb7740a7ae.manifestNot Applicable71608-May-200818:01Not Applicable
X86_223cda88e8690b7da3db17355950dee0_31bf3856ad364e35_6.0.6000.20831_none_b47ec8a7e298f568.manifestNot Applicable69208-May-200818:01Not Applicable
X86_5b3ed97c39e57713c920dd811df833e0_31bf3856ad364e35_6.0.6001.22175_none_35e5ccfc3926e620.manifestNot Applicable69508-May-200818:01Not Applicable
X86_83eedcdc65dcea0432cd2a764a79dd59_31bf3856ad364e35_6.0.6000.20831_none_3c2d1268afc7c0f5.manifestNot Applicable69508-May-200818:01Not Applicable
X86_dc6435edd421cce801602bd2ba651b18_31bf3856ad364e35_6.0.6001.22175_none_b69c0a67cc0aafe4.manifestNot Applicable71608-May-200818:01Not Applicable
X86_microsoft-windows-autochk_31bf3856ad364e35_6.0.6000.20831_none_e077dddaddcf9c19.manifestNot Applicable3,76908-May-200805:42Not Applicable
X86_microsoft-windows-autochk_31bf3856ad364e35_6.0.6001.22175_none_e236dc12db130503.manifestNot Applicable3,76908-May-200806:01Not Applicable
X86_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.0.6000.20831_none_fd47a85e0ffba40b.manifestNot Applicable4,50308-May-200805:41Not Applicable
X86_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.0.6001.22175_none_ff06a6960d3f0cf5.manifestNot Applicable4,50308-May-200806:00Not Applicable
X86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6000.20831_none_a4f51a4e38fa12bd.manifestNot Applicable14,73708-May-200805:41Not Applicable
Autochk.exe6.0.6000.20831640,51208-May-200802:45x86
Autochk.exe6.0.6001.22175643,07208-May-200802:48x86
Untfs.dll6.0.6000.20831322,56008-May-200805:22x86
Untfs.dll6.0.6001.22175323,58408-May-200805:22x86
Ntfs.sys6.0.6000.208311,061,94408-May-200805:24x86
Windows Vista, Windows Vista SP1, or Windows Server 2008, x64 versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_389eaf126eeeaa6c150dd7794d03b102_31bf3856ad364e35_6.0.6001.22175_none_e60019ba330b4c73.manifestNot Applicable1,08008-May-200818:01Not Applicable
Amd64_45fa3a0ea9687002833b90d69d869233_31bf3856ad364e35_6.0.6000.20831_none_26f15c4fe2809782.manifestNot Applicable69908-May-200818:01Not Applicable
Amd64_56c69e31cc642b458836fe2c2ce9c326_31bf3856ad364e35_6.0.6001.22175_none_34b4e20cf0a2409a.manifestNot Applicable72008-May-200818:01Not Applicable
Amd64_846ffd01e3585dd44f6752fea70328b8_31bf3856ad364e35_6.0.6000.20831_none_6c4b87cd162a3a50.manifestNot Applicable1,03808-May-200818:01Not Applicable
Amd64_af8171bebb575ce0b3cbf247a493fc51_31bf3856ad364e35_6.0.6000.20831_none_de1a30c483768454.manifestNot Applicable72008-May-200818:01Not Applicable
Amd64_d1d14c4ec7525a4c483bbbd7bf839ab0_31bf3856ad364e35_6.0.6001.22175_none_9b55a6926f08cb24.manifestNot Applicable69908-May-200818:01Not Applicable
Amd64_d20a9ab0bc893db65286568126c27474_31bf3856ad364e35_6.0.6001.22175_none_a3c370685b3b333d.manifestNot Applicable1,03808-May-200818:01Not Applicable
Amd64_d8f555f40f5042b82658f5128b64392f_31bf3856ad364e35_6.0.6000.20831_none_7c449e549c1f29cc.manifestNot Applicable1,08008-May-200818:01Not Applicable
Amd64_dc7ca580336ab44d802d5bfabf46390b_31bf3856ad364e35_6.0.6000.20831_none_460448199751515b.manifestNot Applicable69608-May-200818:01Not Applicable
Amd64_microsoft-windows-autochk_31bf3856ad364e35_6.0.6000.20831_none_3c96795e962d0d4f.manifestNot Applicable3,77508-May-200805:57Not Applicable
Amd64_microsoft-windows-autochk_31bf3856ad364e35_6.0.6001.22175_none_3e55779693707639.manifestNot Applicable3,77508-May-200806:27Not Applicable
Amd64_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.0.6000.20831_none_596643e1c8591541.manifestNot Applicable4,51708-May-200805:55Not Applicable
Amd64_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.0.6001.22175_none_5b254219c59c7e2b.manifestNot Applicable4,51708-May-200806:26Not Applicable
Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6000.20831_none_0113b5d1f15783f3.manifestNot Applicable14,99708-May-200805:54Not Applicable
Package_1_for_kb952139~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,47708-May-200818:01Not Applicable
Package_2_for_kb952139~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable3,09308-May-200818:01Not Applicable
Package_3_for_kb952139~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,92908-May-200818:01Not Applicable
Package_4_for_kb952139~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,93108-May-200818:01Not Applicable
Package_5_for_kb952139~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable3,60008-May-200818:01Not Applicable
Package_6_for_kb952139~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable3,14808-May-200818:01Not Applicable
Package_for_kb952139_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43408-May-200818:01Not Applicable
Package_for_kb952139_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37508-May-200818:01Not Applicable
Package_for_kb952139_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72308-May-200818:01Not Applicable
Package_for_kb952139_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43008-May-200818:01Not Applicable
Package_for_kb952139_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43108-May-200818:01Not Applicable
Package_for_kb952139_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43308-May-200818:01Not Applicable
Package_for_kb952139_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43908-May-200818:01Not Applicable
Package_for_kb952139_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43008-May-200818:01Not Applicable
Package_for_kb952139_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43808-May-200818:01Not Applicable
Package_for_kb952139_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42808-May-200818:01Not Applicable
Package_for_kb952139_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43208-May-200818:01Not Applicable
Update.mumNot Applicable3,59708-May-200818:01Not Applicable
Autochk.exe6.0.6000.20831731,13608-May-200802:58x64
Autochk.exe6.0.6001.22175734,20808-May-200803:15x64
Untfs.dll6.0.6000.20831371,20008-May-200805:25x64
Untfs.dll6.0.6001.22175372,22408-May-200805:43x64
Windows Vista SP1 or Windows Server 2008, IA-64 versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_0db75eed70c08e7348e4af5c19ab46b8_31bf3856ad364e35_6.0.6001.22175_none_33d2d755c9fdd943.manifestNot Applicable69708-May-200818:01Not Applicable
Ia64_4e6af378d6a966c603bec80e5ffd4732_31bf3856ad364e35_6.0.6001.22175_none_9c3c9b3aacf08f7d.manifestNot Applicable1,07808-May-200818:01Not Applicable
Ia64_9fcc4bd16fde0b60eb769e950357623a_31bf3856ad364e35_6.0.6001.22175_none_cc65c0ff1644ee45.manifestNot Applicable71808-May-200818:01Not Applicable
Ia64_cd2890836cb56685bfe8616ef6fe1b61_31bf3856ad364e35_6.0.6001.22175_none_a440e017b1c9e363.manifestNot Applicable1,03608-May-200818:01Not Applicable
Ia64_microsoft-windows-autochk_31bf3856ad364e35_6.0.6001.22175_none_e2388008db110dff.manifestNot Applicable3,77208-May-200806:16Not Applicable
Ia64_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.0.6001.22175_none_ff084a8c0d3d15f1.manifestNot Applicable4,51008-May-200806:14Not Applicable
Package_1_for_kb952139~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,47008-May-200818:01Not Applicable
Package_2_for_kb952139~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,92208-May-200818:01Not Applicable
Package_3_for_kb952139~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,92208-May-200818:01Not Applicable
Package_for_kb952139_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42508-May-200818:01Not Applicable
Package_for_kb952139_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42708-May-200818:01Not Applicable
Package_for_kb952139_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42908-May-200818:01Not Applicable
Package_for_kb952139_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43508-May-200818:01Not Applicable
Package_for_kb952139_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42608-May-200818:01Not Applicable
Package_for_kb952139_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43408-May-200818:01Not Applicable
Update.mumNot Applicable2,42308-May-200818:01Not Applicable
Autochk.exe6.0.6001.221751,402,36808-May-200802:56Not Applicable
Untfs.dll6.0.6001.22175950,78408-May-200805:36IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 952139 - Last Review: June 10, 2011 - Revision: 1.3
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Service Pack 1
Keywords: 
kbautohotfix kbexpertiseinter kbHotfixServer kbqfe KB952139

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