When you establish a Terminal Services session that requires smart card authentication to log on to a Windows Server 2008-based terminal server, the Terminal Services session stops responding

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Article ID: 952234 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You establish a Terminal Services session to a Windows Server 2008-based terminal server.
  • The Terminal Services session requires smart card authentication for the client to log on to the terminal server.
In this scenario, the Terminal Services session stops responding during the "waiting for user profile service" process. To continue, the terminal server must be restarted.

CAUSE

This issue occurs because of a deadlock condition in the Scksp.dll module.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on the terminal server, you must have Windows Server 2008 or Windows Vista Service Pack 1 (SP1) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008 and Windows Vista SP1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Package_1_for_kb952234~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,94725-Jun-200808:23Not applicableNot applicable
Package_2_for_kb952234~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,78525-Jun-200808:23Not applicableNot applicable
Package_3_for_kb952234~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,78525-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,36725-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43025-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42125-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42225-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42525-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43025-Jun-200808:23Not applicableNot applicable
X86_91ad8a05c5cbe22241e808359131a227_31bf3856ad364e35_6.0.6001.22210_none_aaee05cb11881706.manifestNot applicable70025-Jun-200808:23Not applicableNot applicable
X86_microsoft-windows-smartcardksp_31bf3856ad364e35_6.0.6001.22210_none_b66f3dc29c7e7e61.manifestNot applicable12,47925-Jun-200803:46Not applicableNot applicable
Basecsp.dll6.0.6001.22210131,64025-Jun-200803:14x86X86_MICROSOFT-WINDOWS-SMARTCARDKSP
Scksp.dll6.0.6001.22210140,28825-Jun-200803:16x86X86_MICROSOFT-WINDOWS-SMARTCARDKSP
Windows Server 2008 and Windows Vista SP1, x64-based versions
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File nameFile versionFile sizeDateTimePlatformService branch
Amd64_030e63c19d5c62f38efc3a0115b45270_31bf3856ad364e35_6.0.6001.22210_none_f7dedd57a6fac923.manifestNot applicable1,04825-Jun-200808:23Not applicableNot applicable
Amd64_microsoft-windows-smartcardksp_31bf3856ad364e35_6.0.6001.22210_none_128dd94654dbef97.manifestNot applicable12,50725-Jun-200804:15Not applicableNot applicable
Package_1_for_kb952234~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,17725-Jun-200808:23Not applicableNot applicable
Package_2_for_kb952234~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,01325-Jun-200808:23Not applicableNot applicable
Package_3_for_kb952234~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,01325-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,37525-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43825-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,42925-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43025-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43325-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43825-Jun-200808:23Not applicableNot applicable
X86_microsoft-windows-smartcardksp_31bf3856ad364e35_6.0.6001.22210_none_b66f3dc29c7e7e61.manifestNot applicable12,47925-Jun-200803:46Not applicableNot applicable
Basecsp.dll6.0.6001.22210154,68025-Jun-200803:48x64AMD64_MICROSOFT-WINDOWS-SMARTCARDKSP
Scksp.dll6.0.6001.22210186,88025-Jun-200803:47x64AMD64_MICROSOFT-WINDOWS-SMARTCARDKSP
Basecsp.dll6.0.6001.22210131,64025-Jun-200803:14x86X86_MICROSOFT-WINDOWS-SMARTCARDKSP
Scksp.dll6.0.6001.22210140,28825-Jun-200803:16x86X86_MICROSOFT-WINDOWS-SMARTCARDKSP
Windows Server 2008, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Ia64_df0da09d85cd5801bfe647fe0b685e07_31bf3856ad364e35_6.0.6001.22210_none_9dc6f9e1232c1683.manifestNot applicable1,04625-Jun-200808:23Not applicableNot applicable
Ia64_microsoft-windows-smartcardksp_31bf3856ad364e35_6.0.6001.22210_none_b670e1b89c7c875d.manifestNot applicable12,49325-Jun-200804:16Not applicableNot applicable
Package_1_for_kb952234~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable2,00825-Jun-200808:23Not applicableNot applicable
Package_2_for_kb952234~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable2,00825-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42525-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42625-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42925-Jun-200808:23Not applicableNot applicable
Package_for_kb952234_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,43425-Jun-200808:23Not applicableNot applicable
X86_microsoft-windows-smartcardksp_31bf3856ad364e35_6.0.6001.22210_none_b66f3dc29c7e7e61.manifestNot applicable12,47925-Jun-200803:46Not applicableNot applicable
Basecsp.dll6.0.6001.22210305,20825-Jun-200803:44IA-64IA64_MICROSOFT-WINDOWS-SMARTCARDKSP
Scksp.dll6.0.6001.22210343,04025-Jun-200803:40IA-64IA64_MICROSOFT-WINDOWS-SMARTCARDKSP
Basecsp.dll6.0.6001.22210131,64025-Jun-200803:14x86X86_MICROSOFT-WINDOWS-SMARTCARDKSP
Scksp.dll6.0.6001.22210140,28825-Jun-200803:16x86X86_MICROSOFT-WINDOWS-SMARTCARDKSP

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 952234 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Service Pack 1, when used with:
    • Windows Vista Enterprise 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
    • Windows Vista Business
    • Windows Vista Business 64-bit Edition
    • Windows Vista Enterprise
    • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe KB952234

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