You receive a Stop error on a Windows Vista-based computer or on a Windows Server 2008-based computer: "Stop error code 0x0000010E (VIDEO_MEMORY_MANAGEMENT_INTERNAL)" or "Stop error code 0x000000C1 (SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION)"

Article translations Article translations
Article ID: 953026 - View products that this article applies to.
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SYMPTOMS

A Windows Vista-based computer or a Windows Server 2008-based computer may restart unexpectedly. Additionally, you may receive a Stop error message that resembles one of the following error messages:
*** STOP: 0x0000010E (0x00000002, 0x00000001, 0x00000000, 0x00000000)
VIDEO_MEMORY_MANAGEMENT_INTERNAL
***STOP: 0x000000C1 (0x9944efd0, 0x00000000, 0x00000030, 0x000000022}
SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (c1)
Note The four parameters in the "STOP 0x0000010E" error message may vary, depending on the actual configurations.

This problem typically occurs when you are running an application that requires lots of graphics processing. For example, this problem may occur when you play a video game on the computer.

RESOLUTION

Update information

The following files are available for download from the Microsoft Download Center:

Update for Windows Vista for x64-based Systems
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Download
Download the KB953026 package now.

Update for Windows Vista
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Download
Download the KB953026 package now.

Update for Windows Server 2008 x64 Edition
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Download
Download the KB953026 package now.

Update for Windows Server 2008 for Itanium-based Systems
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Download
Download the KB953026 package now.

Update for Windows Server 2008
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Download
Download the KB953026 package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6000.1668836,86414-May-200805:21x86
Dxgkrnl.sys6.0.6000.16688619,00814-May-200803:00x86
Cdd.dll6.0.6000.2083337,37613-May-200803:14x86
Dxgkrnl.sys6.0.6000.20833621,56813-May-200800:53x86
Cdd.dll6.0.6001.1800036,86419-Jan-200807:26x86
Dxgkrnl.sys6.0.6001.18071625,15214-May-200803:01x86
Cdd.dll6.0.6001.2217836,86414-May-200805:15x86
Dxgkrnl.sys6.0.6001.22178625,15214-May-200802:57x86
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6000.1668847,10414-May-200805:32x64
Dxgkrnl.sys6.0.6000.16688875,52014-May-200803:18x64
Cdd.dll6.0.6000.2083347,10413-May-200803:19x64
Dxgkrnl.sys6.0.6000.20833879,10413-May-200801:07x64
Cdd.dll6.0.6001.1800047,10419-Jan-200807:53x64
Dxgkrnl.sys6.0.6001.18071883,20014-May-200803:38x64
Cdd.dll6.0.6001.2217847,10414-May-200805:39x64
Dxgkrnl.sys6.0.6001.22178883,20014-May-200803:25x64

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb953026_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,897
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_1_for_kb953026~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,603
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_2_for_kb953026_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,739
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_2_for_kb953026~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,441
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_3_for_kb953026_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,739
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_3_for_kb953026~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,441
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_4_for_kb953026_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,739
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_4_for_kb953026~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,443
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_client_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,406
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,426
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_client_1_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,348
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,367
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_client_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,681
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,713
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_sc_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,402
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,421
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_sc_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,404
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,423
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_server_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,406
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,425
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_server_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,412
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,431
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size2,525
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,580
Date (UTC)14-May-2008
Time (UTC)19:06
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File nameX86_57df3dc61491937c58e440ca78b851e2_31bf3856ad364e35_6.0.6001.18071_none_41c5b33719e70a26.manifest
File versionNot applicable
File size696
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File nameX86_879ec131314c4433a82f104b7fe7d3d1_31bf3856ad364e35_6.0.6001.22178_none_c131879559ed8fdd.manifest
File versionNot applicable
File size696
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File nameX86_b9923f0d4f868214e0874228a110e08c_31bf3856ad364e35_6.0.6000.16688_none_45d8159cd0411e07.manifest
File versionNot applicable
File size696
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File nameX86_f8a5cd9b5e855c15018c1b97f60832ea_31bf3856ad364e35_6.0.6000.20833_none_3c349437ce1fb812.manifest
File versionNot applicable
File size696
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.16688_none_a993dce8e69fdecb.manifest
File versionNot applicable
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Date (UTC)14-May-2008
Time (UTC)05:54
PlatformNot applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.20833_none_aa4e89c3ff997154.manifest
File versionNot applicable
File size8,417
Date (UTC)13-May-2008
Time (UTC)03:47
PlatformNot applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.18071_none_ab7de974e3c4a26a.manifest
File versionNot applicable
File size8,862
Date (UTC)14-May-2008
Time (UTC)19:08
PlatformNot applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22178_none_ac0e8845fcdbf395.manifest
File versionNot applicable
File size8,417
Date (UTC)14-May-2008
Time (UTC)05:52
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_0d1bbbf13b8621d926196ece8ee34920_31bf3856ad364e35_6.0.6000.16688_none_e586fb8fe1b045a2.manifest
File versionNot applicable
File size700
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File nameAmd64_544c08cb6b222dae559b23dd8c292d81_31bf3856ad364e35_6.0.6000.20833_none_4692a336af7f1085.manifest
File versionNot applicable
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Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File nameAmd64_794c9249e6340b0e91058990f3f087e3_31bf3856ad364e35_6.0.6001.18071_none_c2ab34e51146e46a.manifest
File versionNot applicable
File size700
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File nameAmd64_87becb17cb241e1712e79b28f7290287_31bf3856ad364e35_6.0.6001.22178_none_f1f84ee5b71fcb6b.manifest
File versionNot applicable
File size700
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.16688_none_05b2786c9efd5001.manifest
File versionNot applicable
File size8,679
Date (UTC)14-May-2008
Time (UTC)06:26
PlatformNot applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.20833_none_066d2547b7f6e28a.manifest
File versionNot applicable
File size8,679
Date (UTC)13-May-2008
Time (UTC)03:59
PlatformNot applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.18071_none_079c84f89c2213a0.manifest
File versionNot applicable
File size9,127
Date (UTC)14-May-2008
Time (UTC)19:10
PlatformNot applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22178_none_082d23c9b53964cb.manifest
File versionNot applicable
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Date (UTC)14-May-2008
Time (UTC)11:33
PlatformNot applicable
File namePackage_1_for_kb953026_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,909
Date (UTC)14-May-2008
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File namePackage_1_for_kb953026~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)14-May-2008
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File namePackage_2_for_kb953026_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File namePackage_2_for_kb953026~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File size2,455
Date (UTC)14-May-2008
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File namePackage_3_for_kb953026_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,749
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_3_for_kb953026~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size2,455
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_4_for_kb953026_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,749
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_4_for_kb953026~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size2,457
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_client_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
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Date (UTC)14-May-2008
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File namePackage_for_kb953026_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)14-May-2008
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File namePackage_for_kb953026_client_1_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,375
Date (UTC)14-May-2008
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PlatformNot applicable
File namePackage_for_kb953026_client_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,691
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File size1,723
Date (UTC)14-May-2008
Time (UTC)19:06
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File namePackage_for_kb953026_sc_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,410
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,429
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_sc_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,412
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,431
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_server_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,414
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,433
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_server_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,420
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File namePackage_for_kb953026_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,439
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size2,543
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,598
Date (UTC)14-May-2008
Time (UTC)19:06
PlatformNot applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

A "STOP 0x0000010E" error message indicates that the video memory manager has encountered an unrecoverable error condition. The first parameter indicates the specific violation that occurred to the system. For more information, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/aa469182.aspx
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 953026 - Last Review: January 20, 2012 - Revision: 7.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertisebeginner kbexpertiseinter kbbug kbfix kbqfe KB953026

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