Stop error when you attach a Niveus Ice Vault Disc Changer to a Windows Vista SP1-based computer or to a Windows Server 2008-based computer: "Stop error code 0x0000007E (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED)"

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Article ID: 953403 - View products that this article applies to.
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SYMPTOMS

On a Windows Vista SP1-based computer or on a Windows Server 2008-based computer, you have update 941649 or update 944020 installed. When you try to attach a Niveus Ice Vault Disc Changer to this computer, the operating system may stop responding. Additionally, you receive the following Stop error message:
STOP: 0x0000007E (C0000005, Parameter2, Parameter3, Parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

CAUSE

This issue occurs because the Sbp2port.sys driver does not check the NULL pointer.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Vista Service Pack 1 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information note

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sbp2port.sys6.0.6001.2218584,02422-May-200803:31x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sbp2port.sys6.0.6001.2218599,89622-May-200804:55x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sbp2port.sys6.0.6001.22185269,88022-May-200803:48IA-64

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb953403~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,802
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_2_for_kb953403~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,969
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_3_for_kb953403~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,807
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_4_for_kb953403~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,807
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)22-May-2008
Time (UTC)17:33
File nameX86_sbp2.inf_31bf3856ad364e35_6.0.6001.22185_none_4570c3ca0f7d3773.manifest
File versionNot Applicable
File size1,667
Date (UTC)22-May-2008
Time (UTC)17:36
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_sbp2.inf_31bf3856ad364e35_6.0.6001.22185_none_a18f5f4dc7daa8a9.manifest
File versionNot Applicable
File size1,669
Date (UTC)22-May-2008
Time (UTC)17:39
File namePackage_1_for_kb953403~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,812
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_2_for_kb953403~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,981
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_3_for_kb953403~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,817
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_4_for_kb953403~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,817
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)22-May-2008
Time (UTC)17:33
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_sbp2.inf_31bf3856ad364e35_6.0.6001.22185_none_457267c00f7b406f.manifest
File versionNot Applicable
File size1,668
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_1_for_kb953403~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,807
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_2_for_kb953403~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,812
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_3_for_kb953403~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,812
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)22-May-2008
Time (UTC)17:33
File namePackage_for_kb953403_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)22-May-2008
Time (UTC)17:33

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Properties

Article ID: 953403 - Last Review: January 20, 2012 - Revision: 3.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe KB953403

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