Stop error when you resume a Windows Vista-based computer that is connected to a USB optical disc drive from standby: "Stop error code 0x000000E4" or "Stop error code 0x0000000A"

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Article ID: 954029 - View products that this article applies to.
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.
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SYMPTOMS

When you have a Windows Vista-based computer that is connected to a USB optical disc drive, and you resume the computer from Standby, you may receive a error message that resembles one of the following error messages:
STOP: 0x000000E4 (parameter1, parameter2, parameter3, parameter4)
STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
Notes
  • The parameters in the error message vary, depending on the configuration of the computer.
  • This issue may occur on a computer that is running Windows Vista, Windows Vista Service Pack 1 (SP1), or Windows Server 2008.
  • Not all "0x000000E4" or "0x0000000A" Stop errors are caused by this problem.

CAUSE

This issue occurs because of a race condition in the Usbstor.sys component.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires Windows Vista or Windows Server 2008 to be installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista or Windows Server 2008, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb954029~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,81130-Jun-200818:36Not Applicable
Package_2_for_kb954029~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,97830-Jun-200818:36Not Applicable
Package_3_for_kb954029~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,81630-Jun-200818:36Not Applicable
Package_4_for_kb954029~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,81630-Jun-200818:36Not Applicable
Package_5_for_kb954029~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,81630-Jun-200818:36Not Applicable
Package_6_for_kb954029~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,81230-Jun-200818:36Not Applicable
Package_for_kb954029_client_0~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42630-Jun-200818:36Not Applicable
Package_for_kb954029_client_1~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,36730-Jun-200818:36Not Applicable
Package_for_kb954029_client~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,71330-Jun-200818:36Not Applicable
Package_for_kb954029_sc_0~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42130-Jun-200818:36Not Applicable
Package_for_kb954029_sc~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42330-Jun-200818:36Not Applicable
Package_for_kb954029_server_0~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42530-Jun-200818:36Not Applicable
Package_for_kb954029_server~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,43130-Jun-200818:36Not Applicable
Package_for_kb954029_winpesrv_0~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42230-Jun-200818:36Not Applicable
Package_for_kb954029_winpesrv~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,43030-Jun-200818:36Not Applicable
Package_for_kb954029_winpe_0~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42030-Jun-200818:36Not Applicable
Package_for_kb954029_winpe~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42430-Jun-200818:36Not Applicable
X86_usbstor.inf_31bf3856ad364e35_6.0.6000.20868_none_46f0d189b3f399a1.manifestNot Applicable1,67401-Jul-200800:00Not Applicable
X86_usbstor.inf_31bf3856ad364e35_6.0.6001.22212_none_49071e0fb0f706d3.manifestNot Applicable1,67401-Jul-200800:00Not Applicable
Usbstor.sys6.0.6000.2086855,29627-Jun-200801:47x86
Usbstor.sys6.0.6001.2221255,29627-Jun-200801:51x86
Windows Vista or Windows Server 2008, x64-based versions
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File nameFile versionFile sizeDateTimePlatform
Amd64_usbstor.inf_31bf3856ad364e35_6.0.6000.20868_none_a30f6d0d6c510ad7.manifestNot Applicable1,67601-Jul-200800:02Not Applicable
Amd64_usbstor.inf_31bf3856ad364e35_6.0.6001.22212_none_a525b99369547809.manifestNot Applicable1,67601-Jul-200800:02Not Applicable
Package_1_for_kb954029~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,82130-Jun-200818:36Not Applicable
Package_2_for_kb954029~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,99030-Jun-200818:36Not Applicable
Package_3_for_kb954029~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,82630-Jun-200818:36Not Applicable
Package_4_for_kb954029~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,82630-Jun-200818:36Not Applicable
Package_5_for_kb954029~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,82630-Jun-200818:36Not Applicable
Package_6_for_kb954029~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,82230-Jun-200818:36Not Applicable
Package_for_kb954029_client_0~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43430-Jun-200818:36Not Applicable
Package_for_kb954029_client_1~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,37530-Jun-200818:36Not Applicable
Package_for_kb954029_client~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,72330-Jun-200818:36Not Applicable
Package_for_kb954029_sc_0~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,42930-Jun-200818:36Not Applicable
Package_for_kb954029_sc~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43130-Jun-200818:36Not Applicable
Package_for_kb954029_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43330-Jun-200818:36Not Applicable
Package_for_kb954029_server~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43930-Jun-200818:36Not Applicable
Package_for_kb954029_winpesrv_0~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43030-Jun-200818:36Not Applicable
Package_for_kb954029_winpesrv~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43830-Jun-200818:36Not Applicable
Package_for_kb954029_winpe_0~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,42830-Jun-200818:36Not Applicable
Package_for_kb954029_winpe~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43230-Jun-200818:36Not Applicable
Usbstor.sys6.0.6000.2086866,56027-Jun-200802:05x64
Usbstor.sys6.0.6001.2221266,56027-Jun-200802:25x64
Windows Server 2008, Itanium-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_usbstor.inf_31bf3856ad364e35_6.0.6001.22212_none_4908c205b0f50fcf.manifestNot Applicable1,67530-Jun-200823:57Not Applicable
Package_1_for_kb954029~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,81630-Jun-200818:36Not Applicable
Package_2_for_kb954029~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,82130-Jun-200818:36Not Applicable
Package_3_for_kb954029~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,82130-Jun-200818:36Not Applicable
Package_for_kb954029_sc_0~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,42530-Jun-200818:36Not Applicable
Package_for_kb954029_sc~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,42630-Jun-200818:36Not Applicable
Package_for_kb954029_server_0~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,42930-Jun-200818:36Not Applicable
Package_for_kb954029_server~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,43430-Jun-200818:36Not Applicable
Package_for_kb954029_winpesrv_0~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,42630-Jun-200818:36Not Applicable
Package_for_kb954029_winpesrv~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,43330-Jun-200818:36Not Applicable
Usbstor.sys6.0.6001.22212174,08027-Jun-200802:19IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 954029 - Last Review: January 20, 2012 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Service Pack 1
Keywords: 
kbautohotfix kbexpertiseinter kbHotfixServer kbqfe KB954029

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