Windows Media Center stops responding when you open an online service in Windows Media Center on a Windows Vista-based computer

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Article ID: 954588 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • On a Windows Vista-based computer, you have the Tablet PC Input Service enabled and running.
  • The Tablet PC Input Panel has started.
  • You open an online service in Media Center. For example, you open an Internet TV program or an online movie in Windows Media Center.
In this scenario, Windows Media Center may stop responding. Sometimes, the online service can load its content. However, Windows Media Center responds slowly when you try to interact with it.

When this problem occurs, you have to restart the computer or wait for Windows Media Center to reload the main page.

Note In this scenario, you cannot end the Windows Media Center process in Task Manager.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msil_ehexthost_31bf3856ad364e35_6.0.6000.20868_none_bd533837daf84fc6.manifestNot Applicable11,83627-Jun-200804:04Not Applicable
Msil_ehexthost_31bf3856ad364e35_6.0.6001.22212_none_bf6984bdd7fbbcf8.manifestNot Applicable11,83627-Jun-200804:09Not Applicable
Msil_ehshell_31bf3856ad364e35_6.0.6000.20868_none_8a00d6c25dbc7acd.manifestNot Applicable7,66027-Jun-200804:06Not Applicable
Msil_microsoft.mediacenter.shell_31bf3856ad364e35_6.0.6000.20868_none_4efe7a79b200f163.manifestNot Applicable3,13727-Jun-200804:09Not Applicable
Msil_microsoft.mediacenter.ui_31bf3856ad364e35_6.0.6000.20868_none_318cc9297354ee7d.manifestNot Applicable3,12827-Jun-200804:07Not Applicable
Msil_microsoft.mediacenter_31bf3856ad364e35_6.0.6000.20868_none_23e8221ce86d5a93.manifestNot Applicable3,92627-Jun-200804:05Not Applicable
Package_1_for_kb954588~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,90627-Jun-200816:36Not Applicable
Package_2_for_kb954588~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable3,46927-Jun-200816:36Not Applicable
Package_for_kb954588_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,40427-Jun-200816:36Not Applicable
Package_for_kb954588_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36727-Jun-200816:36Not Applicable
Package_for_kb954588_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71127-Jun-200816:36Not Applicable
Update.mumNot Applicable1,56227-Jun-200816:36Not Applicable
X86_006a5b16982f7221f08ae45bf937e622_31bf3856ad364e35_6.0.6000.20868_none_630c51ddcb61b38a.manifestNot Applicable69927-Jun-200816:36Not Applicable
X86_1cc189398cb5538d94ec2fc4de6d1c9c_31bf3856ad364e35_6.0.6001.22212_none_562ba47ad352acef.manifestNot Applicable68027-Jun-200816:36Not Applicable
X86_e95b282e9c2e9590d06071398328d18c_31bf3856ad364e35_6.0.6000.20868_none_c3df11d114d3a0e0.manifestNot Applicable2,36427-Jun-200816:36Not Applicable
X86_microsoft-windows-ehome-ehres_31bf3856ad364e35_6.0.6000.20868_none_507686c86c98aa7a.manifestNot Applicable2,89027-Jun-200804:05Not Applicable
X86_microsoft-windows-ehome-ehuihlp_31bf3856ad364e35_6.0.6000.20868_none_3a759155475df536.manifestNot Applicable10,48627-Jun-200804:09Not Applicable
Ehexthost.exe6.0.6000.20868135,16827-Jun-200803:50x86
Ehexthost.exe.configNot Applicable80626-Jun-200823:22Not Applicable
Ehexthost.exe6.0.6001.22212131,07227-Jun-200803:51x86
Ehexthost.exe.configNot Applicable80626-Jun-200823:21Not Applicable
Ehshell.dll6.0.6000.208684,382,72027-Jun-200803:50x86
Microsoft.mediacenter.shell.dll6.0.6000.208681,269,76027-Jun-200803:51x86
Microsoft.mediacenter.ui.dll6.0.6000.208682,351,10427-Jun-200803:51x86
Microsoft.mediacenter.dll6.0.6000.20868217,08827-Jun-200803:51x86
Ehres.dll6.0.6000.2086810,103,80827-Jun-200803:46x86
Ehuihlp.dll6.0.6000.208681,498,11227-Jun-200803:46x86
Windows Vista, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msil_ehexthost_31bf3856ad364e35_6.0.6000.20868_none_bd533837daf84fc6.manifestNot Applicable11,83627-Jun-200804:04Not Applicable
Msil_ehexthost_31bf3856ad364e35_6.0.6001.22212_none_bf6984bdd7fbbcf8.manifestNot Applicable11,83627-Jun-200804:09Not Applicable
Msil_ehshell_31bf3856ad364e35_6.0.6000.20868_none_8a00d6c25dbc7acd.manifestNot Applicable7,66027-Jun-200804:06Not Applicable
Msil_microsoft.mediacenter.shell_31bf3856ad364e35_6.0.6000.20868_none_4efe7a79b200f163.manifestNot Applicable3,13727-Jun-200804:09Not Applicable
Msil_microsoft.mediacenter.ui_31bf3856ad364e35_6.0.6000.20868_none_318cc9297354ee7d.manifestNot Applicable3,12827-Jun-200804:07Not Applicable
Msil_microsoft.mediacenter_31bf3856ad364e35_6.0.6000.20868_none_23e8221ce86d5a93.manifestNot Applicable3,92627-Jun-200804:05Not Applicable
Package_1_for_kb954588~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,90627-Jun-200816:36Not Applicable
Package_2_for_kb954588~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable3,46927-Jun-200816:36Not Applicable
Package_for_kb954588_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,40427-Jun-200816:36Not Applicable
Package_for_kb954588_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36727-Jun-200816:36Not Applicable
Package_for_kb954588_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71127-Jun-200816:36Not Applicable
Update.mumNot Applicable1,56227-Jun-200816:36Not Applicable
X86_006a5b16982f7221f08ae45bf937e622_31bf3856ad364e35_6.0.6000.20868_none_630c51ddcb61b38a.manifestNot Applicable69927-Jun-200816:36Not Applicable
X86_1cc189398cb5538d94ec2fc4de6d1c9c_31bf3856ad364e35_6.0.6001.22212_none_562ba47ad352acef.manifestNot Applicable68027-Jun-200816:36Not Applicable
X86_e95b282e9c2e9590d06071398328d18c_31bf3856ad364e35_6.0.6000.20868_none_c3df11d114d3a0e0.manifestNot Applicable2,36427-Jun-200816:36Not Applicable
X86_microsoft-windows-ehome-ehres_31bf3856ad364e35_6.0.6000.20868_none_507686c86c98aa7a.manifestNot Applicable2,89027-Jun-200804:05Not Applicable
X86_microsoft-windows-ehome-ehuihlp_31bf3856ad364e35_6.0.6000.20868_none_3a759155475df536.manifestNot Applicable10,48627-Jun-200804:09Not Applicable
Ehexthost.exe6.0.6000.20868135,16827-Jun-200803:50x86
Ehexthost.exe.configNot Applicable80626-Jun-200823:22Not Applicable
Ehexthost.exe6.0.6001.22212131,07227-Jun-200803:51x86
Ehexthost.exe.configNot Applicable80626-Jun-200823:21Not Applicable
Ehshell.dll6.0.6000.208684,382,72027-Jun-200803:50x86
Microsoft.mediacenter.shell.dll6.0.6000.208681,269,76027-Jun-200803:51x86
Microsoft.mediacenter.ui.dll6.0.6000.208682,351,10427-Jun-200803:51x86
Microsoft.mediacenter.dll6.0.6000.20868217,08827-Jun-200803:51x86
Ehres.dll6.0.6000.2086810,103,80827-Jun-200803:46x86
Ehuihlp.dll6.0.6000.208681,498,11227-Jun-200803:46x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 954588 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Home Premium
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB954588

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