Error message when you restart a multicore-processor computer that is running Windows Vista: "STOP 0x0000007B"

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Article ID: 955252 - View products that this article applies to.
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SYMPTOMS

When you restart a multicore-processor computer that is running Windows Vista, you may receive the following Stop error message:
STOP 0x0000007B (parameter1, parameter2, parameter3, parameter4)
INACCESSIBLE_BOOT_DEVICE
This problem is more likely to occur on a virtual machine.

CAUSE

This issue occurs because of a race condition in which one thread reads some data that is being written by another thread. This race condition causes the PCI root node to be absent from the device tree. Therefore, the system generates a Stop error because the storage device that the system relies on is missing.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista file information notes

  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Acpi.sys6.0.6000.16713258,10403-Jul-200807:23x86
Battc.sys6.0.6000.1671328,21603-Jul-200807:48x86
Compbatt.sys6.0.6000.1671320,79203-Jul-200807:48Not Applicable
Wmiacpi.sys6.0.6000.1671311,26403-Jul-200804:07x86
Acpi.sys6.0.6000.20872258,10404-Jul-200810:22x86
Battc.sys6.0.6000.2087228,21604-Jul-200810:21x86
Compbatt.sys6.0.6000.2087220,79204-Jul-200810:21Not Applicable
Wmiacpi.sys6.0.6000.2087211,26404-Jul-200804:33x86
Acpi.sys6.0.6001.18103266,80804-Jul-200818:20x86
Battc.sys6.0.6001.1800028,21619-Jan-200807:41x86
Compbatt.sys6.0.6001.1800020,79219-Jan-200807:41Not Applicable
Errdev.sys6.0.6001.180006,65619-Jan-200805:32x86
Wmiacpi.sys6.0.6001.1800011,26419-Jan-200805:32x86
Acpi.sys6.0.6001.22216267,32004-Jul-200810:44x86
Battc.sys6.0.6001.2221628,21604-Jul-200810:44x86
Compbatt.sys6.0.6001.2221620,79204-Jul-200810:44Not Applicable
Errdev.sys6.0.6001.222166,65604-Jul-200804:31x86
Wmiacpi.sys6.0.6001.2221611,26404-Jul-200804:31x86
For all supported x64-based versions of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Acpi.sys6.0.6000.16713316,98403-Jul-200807:34x64
Battc.sys6.0.6000.1671330,77603-Jul-200807:29x64
Compbatt.sys6.0.6000.1671323,60803-Jul-200807:29x64
Wmiacpi.sys6.0.6000.1671314,33603-Jul-200804:17x64
Acpi.sys6.0.6000.20872316,98404-Jul-200812:16x64
Battc.sys6.0.6000.2087230,77604-Jul-200812:16x64
Compbatt.sys6.0.6000.2087223,60804-Jul-200812:16x64
Wmiacpi.sys6.0.6000.2087214,33604-Jul-200804:48x64
Acpi.sys6.0.6001.18103326,71204-Jul-200818:12x64
Battc.sys6.0.6001.1800030,77619-Jan-200808:08x64
Compbatt.sys6.0.6001.1800023,60819-Jan-200808:07x64
Errdev.sys6.0.6001.180008,70419-Jan-200806:02x64
Wmiacpi.sys6.0.6001.1800014,33619-Jan-200806:02x64
Acpi.sys6.0.6001.22216327,22404-Jul-200811:57x64
Battc.sys6.0.6001.2221630,77604-Jul-200811:56x64
Compbatt.sys6.0.6001.2221623,60804-Jul-200811:56x64
Errdev.sys6.0.6001.222168,70404-Jul-200805:06x64
Wmiacpi.sys6.0.6001.2221614,33604-Jul-200805:06x64

Additional file information for Windows Vista

Additional files for all supported x86-based versions of Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb955252_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,760
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_1_for_kb955252~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,488
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_2_for_kb955252_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,923
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_2_for_kb955252~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,655
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_3_for_kb955252_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,765
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_3_for_kb955252~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,493
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_4_for_kb955252_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,765
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_4_for_kb955252~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,495
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_5_for_kb955252_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,765
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_5_for_kb955252~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,495
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_6_for_kb955252_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,761
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_6_for_kb955252~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,490
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_client_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,407
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
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Date (UTC)06-Jul-2008
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File namePackage_for_kb955252_client_1_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
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Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
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Date (UTC)06-Jul-2008
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PlatformNot Applicable
File namePackage_for_kb955252_client_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,682
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_sc_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,402
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_sc_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
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Date (UTC)06-Jul-2008
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PlatformNot Applicable
File namePackage_for_kb955252_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_server_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,406
Date (UTC)06-Jul-2008
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PlatformNot Applicable
File namePackage_for_kb955252_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_server_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,412
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_winpesrv_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,403
Date (UTC)06-Jul-2008
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PlatformNot Applicable
File namePackage_for_kb955252_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
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File namePackage_for_kb955252_winpesrv_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
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PlatformNot Applicable
File namePackage_for_kb955252_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
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File namePackage_for_kb955252_winpe_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
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Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,420
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_winpe_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,405
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,424
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size3,484
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File nameX86_acpi.inf_31bf3856ad364e35_6.0.6000.16713_none_209ab835d0e6a374.manifest
File versionNot Applicable
File size3,599
Date (UTC)06-Jul-2008
Time (UTC)09:26
PlatformNot Applicable
File nameX86_acpi.inf_31bf3856ad364e35_6.0.6000.20872_none_20e2752eea35d18d.manifest
File versionNot Applicable
File size3,599
Date (UTC)06-Jul-2008
Time (UTC)09:26
PlatformNot Applicable
File nameX86_acpi.inf_31bf3856ad364e35_6.0.6001.18103_none_228bc6c7ce051874.manifest
File versionNot Applicable
File size4,177
Date (UTC)06-Jul-2008
Time (UTC)09:26
PlatformNot Applicable
File nameX86_acpi.inf_31bf3856ad364e35_6.0.6001.22216_none_230d9484e7282034.manifest
File versionNot Applicable
File size4,177
Date (UTC)06-Jul-2008
Time (UTC)09:26
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista
Collapse this tableExpand this table
File nameAmd64_acpi.inf_31bf3856ad364e35_6.0.6000.16713_none_7cb953b9894414aa.manifest
File versionNot Applicable
File size3,601
Date (UTC)06-Jul-2008
Time (UTC)09:29
PlatformNot Applicable
File nameAmd64_acpi.inf_31bf3856ad364e35_6.0.6000.20872_none_7d0110b2a29342c3.manifest
File versionNot Applicable
File size3,601
Date (UTC)06-Jul-2008
Time (UTC)09:29
PlatformNot Applicable
File nameAmd64_acpi.inf_31bf3856ad364e35_6.0.6001.18103_none_7eaa624b866289aa.manifest
File versionNot Applicable
File size4,179
Date (UTC)06-Jul-2008
Time (UTC)09:29
PlatformNot Applicable
File nameAmd64_acpi.inf_31bf3856ad364e35_6.0.6001.22216_none_7f2c30089f85916a.manifest
File versionNot Applicable
File size4,179
Date (UTC)06-Jul-2008
Time (UTC)09:29
PlatformNot Applicable
File namePackage_1_for_kb955252_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,770
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_1_for_kb955252~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,502
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_2_for_kb955252_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,935
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_2_for_kb955252~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,671
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_3_for_kb955252_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File namePackage_3_for_kb955252~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File namePackage_4_for_kb955252~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)06-Jul-2008
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PlatformNot Applicable
File namePackage_5_for_kb955252_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_5_for_kb955252~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_6_for_kb955252_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
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Date (UTC)06-Jul-2008
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PlatformNot Applicable
File namePackage_6_for_kb955252~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,504
Date (UTC)06-Jul-2008
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PlatformNot Applicable
File namePackage_for_kb955252_client_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)06-Jul-2008
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PlatformNot Applicable
File namePackage_for_kb955252_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File namePackage_for_kb955252_client_1_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File namePackage_for_kb955252_client_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
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Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_sc_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
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Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_sc_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,412
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File size1,431
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_server_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,414
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_server_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,420
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_winpesrv_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,411
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_winpesrv_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)06-Jul-2008
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PlatformNot Applicable
File namePackage_for_kb955252_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
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Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_winpe_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File size1,409
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,428
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File namePackage_for_kb955252_winpe_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,413
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable
File namePackage_for_kb955252_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,432
Date (UTC)06-Jul-2008
Time (UTC)09:07
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size3,510
Date (UTC)06-Jul-2008
Time (UTC)09:08
PlatformNot Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 955252 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB955252

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