An application that calls the Image Color Management (ICM) functions in the Icm32.dll module may crash on a Windows Server 2003-based computer

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Article ID: 956048 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • On a Windows Server 2003-based computer, an application uses the Image Color Management (ICM) functions in the Icm32.dll file to print some images to a printer.
  • A customized ICM profile is configured on the printer.
In this scenario, the application may exit unexpectedly or crash.

CAUSE

This issue may occur because a floating-point "divide by zero" exception is triggered in the Icm32.dll module.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 SP1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Icm32.dll5.2.3790.3182255,48829-Jul-200814:33x86
Windows Server 2003 SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Icm32.dll5.2.3790.4343255,48829-Jul-200815:02x86
Windows Server 2003 and Windows XP, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Icm32.dll5.2.3790.3182292,35229-Jul-200813:11x64SP1Not Applicable
Wicm32.dll5.2.3790.3182255,48829-Jul-200813:11x86SP1WOW
Windows Server 2003 SP2 and Windows XP SP2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Icm32.dll5.2.3790.4343292,35230-Jul-200801:52x64SP2Not Applicable
Wicm32.dll5.2.3790.4343255,48830-Jul-200801:52x86SP2WOW
Windows Server 2003 SP1, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Icm32.dll5.2.3790.3182737,79229-Jul-200813:10IA-64SP1Not Applicable
Wicm32.dll5.2.3790.3182255,48829-Jul-200813:10x86SP1WOW
Windows Server 2003 SP2, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Icm32.dll5.2.3790.4343737,79229-Jul-200813:17IA-64SP2Not Applicable
Wicm32.dll5.2.3790.4343255,48829-Jul-200813:17x86SP2WOW

Hotfix information for Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 3 (SP3) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Icm32.dll5.1.2600.5839254,97602-Jul-200913:26x86

WORKAROUND

To work around the issue, configure the printer to use the default ICM profile.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 956048 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe KB956048

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