The connection settings for connectors in tiered management groups are configured incorrectly after the OpsMgr SDK Service restarts in a System Center Operations Manager 2007 SP1 environment

Consider the following scenario:

• You have some management groups in a tiered configuration in a Microsoft System Center Operations Manager 2007 Service Pack 1 (SP1) environment.
• You create some connectors on the management groups, and then you add the connectors to the tiers.
• After the OpsMgr SDK Service restarts, the management groups and connectors are reconnected.

In this scenario, the connection settings are configured incorrectly. Therefore, you may encounter some unexpected behavior. For example, when you call the GetMonitoringAlerts or GetMonitoringAlertsForTiers method, the connector instance of the local management group does not return all alerts. Additionally, the incorrect management groups are returned for these alerts.

Update Information

This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:

Update Information

To resolve this problem, obtain the latest version of Microsoft System Center Operations Manager 2007. For more information, refer to this Microsoft Web site: http://www.microsoft.com/systemcenter/operationsmanager/en/us/how-to-buy.aspx (http://www.microsoft.com/systemcenter/operationsmanager/en/us/how-to-buy.aspx)

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Installation instructions

You must apply this hotfix on the computer that hosts the Operations Manager Root Management Server role. To do this, copy the following file to a local folder or to a shared folder, and then run the file: Notes

• You can run this file either in Windows Explorer or at a command prompt.
• If you use a command prompt to apply this hotfix on a Windows Server 2008-based computer, you must run the SystemCenterOperationsManager2007-SP1-KB956423-X86-X64-ENU.msi file at an elevated command prompt.

Prerequisites

To apply this hotfix, you must have System Center Operations Manager 2007 SP1 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

System Center Operations Manager 2007 Service Pack 1, x86-based version

System Center Operations Manager 2007 Service Pack 1, x64-based version

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.

For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: