You cannot import an image file from an MFP device that supports the tiff-single-g4 format to a Windows Vista-based or Windows Server 2008-based computer

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Article ID: 957153 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You connect a Windows Vista-based or a Windows Server 2008-based computer to a multifunction peripheral (MFP) device.
  • You set the MFP device to support the tiff-single-g4 format.
  • On the computer that is connected to the MFP, you try to import an image from the MFP device. To do this, in Windows Photo Gallery, you use the Web Services on Devices (WSD) scan function that is included with the MFP device.
In this scenario, the import operation fails.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

The following list contains prerequisites for the hotfix:
  • Windows Vista SP1
  • Windows Server 2008

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information note

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wsdscdrv.dll6.0.6001.22254237,05629-Aug-200804:00x86
Wsdscprx.dll6.0.6001.2225454,27229-Aug-200804:00x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wsdscdrv.dll6.0.6001.22254258,04829-Aug-200805:15x64
Wsdscprx.dll6.0.6001.2225464,51229-Aug-200805:15x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wsdscdrv.dll6.0.6001.22254440,32029-Aug-200805:23IA-64
Wsdscprx.dll6.0.6001.22254103,93629-Aug-200805:23IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb957153~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,981
Date (UTC)29-Aug-2008
Time (UTC)17:17
File namePackage_2_for_kb957153~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,819
Date (UTC)29-Aug-2008
Time (UTC)17:17
File namePackage_for_kb957153_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)29-Aug-2008
Time (UTC)17:17
File namePackage_for_kb957153_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)29-Aug-2008
Time (UTC)17:17
File namePackage_for_kb957153_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)29-Aug-2008
Time (UTC)17:17
File namePackage_for_kb957153_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)29-Aug-2008
Time (UTC)17:17
File nameX86_wsdscdrv.inf_31bf3856ad364e35_6.0.6001.22254_none_d095d730e2c3e809.manifest
File versionNot Applicable
File size2,261
Date (UTC)29-Aug-2008
Time (UTC)17:36
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_wsdscdrv.inf_31bf3856ad364e35_6.0.6001.22254_none_2cb472b49b21593f.manifest
File versionNot Applicable
File size2,263
Date (UTC)29-Aug-2008
Time (UTC)17:41
File namePackage_1_for_kb957153~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,993
Date (UTC)29-Aug-2008
Time (UTC)17:17
File namePackage_2_for_kb957153~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,829
Date (UTC)29-Aug-2008
Time (UTC)17:17
File namePackage_for_kb957153_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)29-Aug-2008
Time (UTC)17:17
File namePackage_for_kb957153_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)29-Aug-2008
Time (UTC)17:17
File namePackage_for_kb957153_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)29-Aug-2008
Time (UTC)17:17
File namePackage_for_kb957153_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)29-Aug-2008
Time (UTC)17:17
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_wsdscdrv.inf_31bf3856ad364e35_6.0.6001.22254_none_d0977b26e2c1f105.manifest
File versionNot Applicable
File size2,262
Date (UTC)29-Aug-2008
Time (UTC)17:17
File namePackage_1_for_kb957153~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,824
Date (UTC)29-Aug-2008
Time (UTC)17:16
File namePackage_for_kb957153_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)29-Aug-2008
Time (UTC)17:16
File namePackage_for_kb957153_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)29-Aug-2008
Time (UTC)17:16

Properties

Article ID: 957153 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbexpertisebeginner kbautohotfix kbfix kbqfe KB957153

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