An access violation occurs during system startup when the pen service (Wisptis.exe) is configured on a computer that is running Windows Vista or Windows Server 2008

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Article ID: 957405 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You configure a computer that is running Windows Vista or Windows Server 2008 to use the pen service (Wisptis.exe). Then, you restart the computer. In this scenario, an access violation occurs during startup. When the access violation occurs, the Wisptis.exe process exits, and you receive an error message that resembles the following:
Microsoft Tablet PC Input Component was closed
To help protect your computer, Data Execution Prevention has closed Microsoft Tablet PC Input Component. Click to learn more.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.600 0 . 20 xxx Windows RTM LDR
    6.0.600 1 . 22 xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tabletpcplatforminput-core-ppdlic.xrm-msNot Applicable3,00230-Aug-200803:03Not Applicable
Tabsvc.dll6.0.6000.2090768,09630-Aug-200803:27x86
Tabsvc.mofNot Applicable2,84513-Dec-200720:02Not Applicable
Touchx.dll6.0.6000.209072,073,60030-Aug-200803:27x86
Wisptis.exe6.0.6000.20907244,22430-Aug-200801:13x86
Tabletpcplatforminput-core-ppdlic.xrm-msNot Applicable3,03130-Aug-200803:13Not Applicable
Tabsvc.dll6.0.6001.2225568,09630-Aug-200803:39x86
Tabsvc.mofNot Applicable2,84518-Dec-200721:19Not Applicable
Touchx.dll6.0.6001.222552,073,60030-Aug-200803:39x86
Wisptis.exe6.0.6001.22255244,22430-Aug-200803:39x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tabletpcplatforminput-core-ppdlic.xrm-msNot Applicable3,00230-Aug-200803:19Not Applicable
Tabsvc.dll6.0.6000.2090784,99230-Aug-200803:46x64
Tabsvc.mofNot Applicable2,84514-Dec-200721:43Not Applicable
Touchx.dll6.0.6000.209072,084,35230-Aug-200803:46x64
Wisptis.exe6.0.6000.20907287,23230-Aug-200801:41x64
Tabletpcplatforminput-core-ppdlic.xrm-msNot Applicable3,03130-Aug-200804:16Not Applicable
Tabsvc.dll6.0.6001.2225584,99230-Aug-200804:43x64
Tabsvc.mofNot Applicable2,84518-Dec-200721:20Not Applicable
Touchx.dll6.0.6001.222552,084,35230-Aug-200804:43x64
Wisptis.exe6.0.6001.22255287,23230-Aug-200804:42x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb957405~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,946
Date (UTC)02-Sep-2008
Time (UTC)16:27
File namePackage_2_for_kb957405~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,784
Date (UTC)02-Sep-2008
Time (UTC)16:27
File namePackage_3_for_kb957405~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,784
Date (UTC)02-Sep-2008
Time (UTC)16:27
File namePackage_for_kb957405_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,408
Date (UTC)02-Sep-2008
Time (UTC)16:27
File namePackage_for_kb957405_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)02-Sep-2008
Time (UTC)16:27
File namePackage_for_kb957405_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,711
Date (UTC)02-Sep-2008
Time (UTC)16:27
File namePackage_for_kb957405_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,408
Date (UTC)02-Sep-2008
Time (UTC)16:27
File namePackage_for_kb957405_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)02-Sep-2008
Time (UTC)16:27
File nameX86_6d18414d131f0d0cf015c0d0553a9ec5_31bf3856ad364e35_6.0.6001.22255_none_12a10423345e549f.manifest
File versionNot Applicable
File size716
Date (UTC)02-Sep-2008
Time (UTC)16:27
File nameX86_ae6fb70c17c868dfa0af97437cf3b7ba_31bf3856ad364e35_6.0.6000.20907_none_df37b37e3eaa1b5c.manifest
File versionNot Applicable
File size716
Date (UTC)02-Sep-2008
Time (UTC)16:27
File nameX86_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.0.6000.20907_none_cfbab06ff8bea086.manifest
File versionNot Applicable
File size90,582
Date (UTC)30-Aug-2008
Time (UTC)03:55
File nameX86_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.0.6001.22255_none_d168dcfff60f8d57.manifest
File versionNot Applicable
File size90,582
Date (UTC)30-Aug-2008
Time (UTC)04:17
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_74f746e9329ae32d6b427989ac2a4c45_31bf3856ad364e35_6.0.6001.22255_none_8fe58e5db2ef364b.manifest
File versionNot Applicable
File size720
Date (UTC)02-Sep-2008
Time (UTC)16:27
File nameAmd64_a1b87c9c881afe3c3ce8b9cfabcff696_31bf3856ad364e35_6.0.6000.20907_none_3f9d2f41c8c7ae90.manifest
File versionNot Applicable
File size720
Date (UTC)02-Sep-2008
Time (UTC)16:27
File nameAmd64_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.0.6000.20907_none_2bd94bf3b11c11bc.manifest
File versionNot Applicable
File size90,910
Date (UTC)30-Aug-2008
Time (UTC)04:08
File nameAmd64_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.0.6001.22255_none_2d877883ae6cfe8d.manifest
File versionNot Applicable
File size90,910
Date (UTC)30-Aug-2008
Time (UTC)05:03
File namePackage_1_for_kb957405~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,958
Date (UTC)02-Sep-2008
Time (UTC)16:27
File namePackage_2_for_kb957405~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,794
Date (UTC)02-Sep-2008
Time (UTC)16:27
File namePackage_3_for_kb957405~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,794
Date (UTC)02-Sep-2008
Time (UTC)16:27
File namePackage_for_kb957405_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,416
Date (UTC)02-Sep-2008
Time (UTC)16:27
File namePackage_for_kb957405_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)02-Sep-2008
Time (UTC)16:27
File namePackage_for_kb957405_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,721
Date (UTC)02-Sep-2008
Time (UTC)16:27
File namePackage_for_kb957405_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,416
Date (UTC)02-Sep-2008
Time (UTC)16:27
File namePackage_for_kb957405_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)02-Sep-2008
Time (UTC)16:27

Properties

Article ID: 957405 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbexpertiseinter kbfix kbbug kbautohotfix kbqfe KB957405

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