Description of the Duet for Microsoft Office and SAP hotfix package: February 20, 2009

This article describes the Duet for Microsoft Office and SAP issues that are fixed in the Duet for Microsoft Office and SAP hotfix package that is dated February 20, 2009.

• The issues that the hotfix package fixes.
• The prerequisites for installing the hotfix package.
• Whether you must restart the computer after you install the hotfix package.
• Whether the hotfix package is replaced by any other hotfix packages.
• Whether you must make any registry changes.
• The files that the hotfix package contains.

Issues that this hotfix package fixes

• Outlook may consume 100 percent of the CPU usage when Duet for Microsoft Office and SAP is installed.
• Duet for Microsoft Office and SAP displays errors after a meeting request is sent and a third-party add-in is installed.
• When you print bound Duet items in Outlook, extra fields and extra data are included. This may result in unnecessary pages.

Known issue

Existing duet items will still print the Duet custom properties in the item. This fix applies only to items that are created after patching.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Duet for Microsoft Office and SAP Service Pack 1 (SP1) must be installed before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86

Download informationMicrosoft Windows Installer .msp file informationAfter the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:These files are all located in the following directory on a Duet client computer:

C:\Program Files\Microsoft Information Bridge\1.8\Framework

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: