Replacements, Refunds and Rebates Solution Center

Contacts

E-mail Us
Not AvailableE-Mail
Microsoft does not offer assistance via E-Mail for replacements, refunds or rebates inquiries. Please use one of the other contact methods listed on this page.
Chat Now
Not AvailableChat
Microsoft does not offer assistance via Chat for replacements, refunds or rebates inquiries. Please use one of the other contact methods listed on this page.
Call Us
Hours
(Pacific Time)
Weekdays
5 a.m. - 7 p.m		Replacements
1-800-360-7561 (Except holidays)
Hours
(Pacific Time)
Weekdays
7 a.m. - 5 p.m.
Product Refunds
1-888-673-8624 (Except holidays)
Hours
(Pacific Time)
Weekdays
5 a.m. - 5 p.m.
Rebates
1-800-622-4445 (Except holidays)
Mail
Always Open

Shipping Address for Returns in the United States
Microsoft Product Returns Program
2031 Burroughs Ave.
San Leandro, CA 94577

Shipping address for returns in Canada:
Microsoft Product Returns Program
6200 Dixie Road Unit #17
Mississauga, Ontario
Canada L5T2E1

Hours Vary
Response times vary		Contact Your Computer Manufacturer
If your Microsoft product was installed on your computer when you purchased it, contact your computer manufacturer for technical support.
Always Open
Available now!		Product Solution Centers
Visit the Product Solution Centers for answers to common technical support questions and links to helpful resources.

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Last Review : May 11, 2012