Replacements, refunds, and rebates Solution Center

Replacements

Ordering replacement media

Rebates and refunds

Rebates

Refunds

Product refunds and returns

Contacts

Telephone

Replacements
Hours: 5:00 A.M. - 7:00 P.M. Pacific Time, Monday through Friday
1-800-360-7561

Refunds
Hours: 7:00 A.M. - 5:00 P.M. Pacific Time, Monday through Friday
1-888-673-8624

End User Rebates
Hours: Hours: 5:00 A.M. - 5:00 P.M. Pacific Time, Monday through Friday, except holidays
1-800-622-4445

Mail

Shipping address for returns in the United States:
Microsoft Product Returns Program
2031 Burroughs Ave.
San Leandro, CA 94577

Shipping address for returns in Canada:
Microsoft Product Returns Program
6200 Dixie Road Unit #17
Mississauga, Ontario
Canada L5T2E1

Computer Manufacturer Support

If your Microsoft software was pre-installed or came with your
computer, you may have support options available through your
computer manufacturer.
View contact information for computer manufacturers

Product Solution Centers

For technical issues, please see
View product support for technical issues