Symptoms
Consider the following scenario:
-
On a computer that is running Windows Server 2008 or Windows Vista, a page file is configured on a hard disk drive.
-
The page file is configured to use the System managed size option.
-
The free disk space is not enough to hold the page file.
In this scenario, you find that the page file size is alternately too small or too large at each startup. Or, no page file is generated. Also, because of the incorrect page file size, a dump file may not be generated.
Additionally, the following event error is logged in the System event log:
Cause
This problem occurs when the Smss.exe process calculates the free disk space and the ideal page file size during the startup process. During the startup process, the page file size is managed by using the System managed size option.
If there is not enough free disk space, the Smss.exe process deletes the existing page file. Then, the Smss.exe process tries to re-create the page file. However, the Smss.exe process does not correctly calculate free disk space after it deletes the existing page file.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.0.6000.16xxx
Windows Vista
RTM
GDR
6.0.6000.20xxx
Windows Vista
RTM
LDR
6.0.6001.18xxx
Windows Vista SP1 and Windows Server 2008 SP1
SP1
GDR
6.0.6001.22xxx
Windows Vista SP1 and Windows Server 2008 SP1
SP1
LDR
-
Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
-
The MANIFEST (.manifest) and MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM and MANIFEST files and the associated security catalog (.cat) files are very important in maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Smss.exe |
6.0.6000.20878 |
62,976 |
16-Jul-2008 |
01:28 |
x86 |
|
Smss.exe |
6.0.6001.22223 |
64,000 |
16-Jul-2008 |
01:27 |
x86 |
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Smss.exe |
6.0.6000.20878 |
75,264 |
16-Jul-2008 |
01:44 |
x64 |
|
Smss.exe |
6.0.6001.22223 |
75,264 |
16-Jul-2008 |
02:02 |
x64 |
For all supported Windows Server 2008 for Itanium-Based Systems operating systems
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Smss.exe |
6.0.6001.22223 |
159,232 |
16-Jul-2008 |
01:34 |
IA-64 |
Additional file information for Windows Server 2008 and for Windows Vista
Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista
|
File name |
Package_1_for_kb955635~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,772 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_2_for_kb955635~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,939 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_3_for_kb955635~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,777 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_4_for_kb955635~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,777 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_5_for_kb955635~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,777 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_6_for_kb955635~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,773 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,426 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,367 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_client~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,713 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,421 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_sc~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,423 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,425 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_server~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,431 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,422 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,430 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,420 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,424 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
X86_bf6b0a82919790558dcd255e5c5a0cae_31bf3856ad364e35_6.0.6000.20878_none_f341fff6cc1d7191.manifest |
|
File version |
Not Applicable |
|
File size |
692 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
X86_d62ce6bedbe378b18f3343a6933796db_31bf3856ad364e35_6.0.6001.22223_none_be0e5f5c384a13cb.manifest |
|
File version |
Not Applicable |
|
File size |
692 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
X86_microsoft-windows-smss_31bf3856ad364e35_6.0.6000.20878_none_aa9a5ae4355a3a09.manifest |
|
File version |
Not Applicable |
|
File size |
28,308 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
04:38 |
|
Platform |
Not Applicable |
|
File name |
X86_microsoft-windows-smss_31bf3856ad364e35_6.0.6001.22223_none_acb1a7b4325cc092.manifest |
|
File version |
Not Applicable |
|
File size |
28,589 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
05:14 |
|
Platform |
Not Applicable |
Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista
|
File name |
Amd64_0bba944bf474d2c7698e67e8c46d30a0_31bf3856ad364e35_6.0.6000.20878_none_5c19a8807c1f44c8.manifest |
|
File version |
Not Applicable |
|
File size |
696 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Amd64_0d93c49a2b3d4a4eb8ef6df77984584d_31bf3856ad364e35_6.0.6001.22223_none_df451d001b1a2756.manifest |
|
File version |
Not Applicable |
|
File size |
1,034 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Amd64_7b42e31e7abd1d4f06c068e3ec0e1b8d_31bf3856ad364e35_6.0.6000.20878_none_8419805314e71831.manifest |
|
File version |
Not Applicable |
|
File size |
1,034 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Amd64_8df842ce35be3dcabe38b5f2ad1f00e9_31bf3856ad364e35_6.0.6001.22223_none_19378eabe989a9a8.manifest |
|
File version |
Not Applicable |
|
File size |
696 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Amd64_microsoft-windows-smss_31bf3856ad364e35_6.0.6000.20878_none_06b8f667edb7ab3f.manifest |
|
File version |
Not Applicable |
|
File size |
28,604 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
04:56 |
|
Platform |
Not Applicable |
|
File name |
Amd64_microsoft-windows-smss_31bf3856ad364e35_6.0.6001.22223_none_08d04337eaba31c8.manifest |
|
File version |
Not Applicable |
|
File size |
28,884 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
05:55 |
|
Platform |
Not Applicable |
|
File name |
Package_1_for_kb955635~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,782 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_2_for_kb955635~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
2,163 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_3_for_kb955635~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,999 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_4_for_kb955635~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,999 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_5_for_kb955635~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,999 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_6_for_kb955635~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,783 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,434 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,375 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_client~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,723 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,429 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,431 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,433 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_server~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,439 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,430 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,438 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,428 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,432 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Wow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6000.20878_none_110da0ba22186d3a.manifest |
|
File version |
Not Applicable |
|
File size |
11,978 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
04:27 |
|
Platform |
Not Applicable |
|
File name |
Wow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6001.22223_none_1324ed8a1f1af3c3.manifest |
|
File version |
Not Applicable |
|
File size |
11,978 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
05:04 |
|
Platform |
Not Applicable |
Additional files for all supported Windows Server 2008 for Itanium-Based Systems operating systems
|
File name |
Ia64_48e4aa4855f2ca0aa23516d1e3aa9658_31bf3856ad364e35_6.0.6001.22223_none_bda1e18e0229689c.manifest |
|
File version |
Not Applicable |
|
File size |
694 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Ia64_87f58af56019f17a166984bd4bd4cce0_31bf3856ad364e35_6.0.6001.22223_none_5d6c6429c322a0e7.manifest |
|
File version |
Not Applicable |
|
File size |
1,032 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Ia64_microsoft-windows-smss_31bf3856ad364e35_6.0.6001.22223_none_acb34baa325ac98e.manifest |
|
File version |
Not Applicable |
|
File size |
28,879 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
05:44 |
|
Platform |
Not Applicable |
|
File name |
Package_1_for_kb955635~31bf3856ad364e35~ia64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,777 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_2_for_kb955635~31bf3856ad364e35~ia64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,994 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_3_for_kb955635~31bf3856ad364e35~ia64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,994 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,425 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,426 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,429 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_server~31bf3856ad364e35~ia64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,434 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,426 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb955635_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,433 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
18:50 |
|
Platform |
Not Applicable |
|
File name |
Wow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6001.22223_none_1324ed8a1f1af3c3.manifest |
|
File version |
Not Applicable |
|
File size |
11,978 |
|
Date (UTC) |
16-Jul-2008 |
|
Time (UTC) |
05:04 |
|
Platform |
Not Applicable |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
