When you try to upgrade a license key in Microsoft Dynamics CRM 4.0 Deployment Manager, you receive the following error message: You receive this error message when one of the following conditions is true:

•	Symptom 1: You have installed Microsoft Dynamics CRM 4.0 by using an Enterprise trial license, and you try to upgrade to a Microsoft Dynamics CRM 4.0 Workgroup license or to a Microsoft Dynamics CRM 4.0 Professional license.
•	Symptom 2: You have installed Microsoft Dynamics CRM 4.0 by using a Professional trial license, and you try to upgrade to a Microsoft Dynamics CRM 4.0 Workgroup license.
•	Symptom 3: You have installed Microsoft Dynamics CRM 4.0 by using a 30 day trial license, and you try to upgrade to a Microsoft Developer Network (MSDN) license.
•	Symptom 4: You have installed Microsoft Dynamics CRM 4.0 by using a 30 day trial license, and you try to upgrade to a Business Ready License (BRL).

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Cause 1

You cannot upgrade a Microsoft Dynamics CRM Enterprise trial license to a Microsoft Dynamics CRM Professional license or to a Microsoft Dynamics CRM Workgroup license.

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Cause 2

You cannot upgrade a Microsoft Dynamics CRM Professional license to a Microsoft Dynamics CRM Workgroup license.

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Cause 3

You cannot upgrade a Microsoft Dynamics CRM 30 day trial license to an MSDN license.

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Cause 4

You cannot upgrade a Microsoft Dynamics CRM 30 day trial license to a BRL.

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To work around this problem, install a new Microsoft CRM 4.0 deployment by using the new license key, create a new organization, and then import the organization from the existing installation. To do this, follow these steps. After you follow these steps, you will be able to log on to the new organization and see all the data and customizations from the existing installation.

Note You can also follow these steps to downgrade a license key after you install Microsoft Dynamics CRM 4.0.

1.	Obtain the license key that you want to use. For more information about license keys, visit the following Microsoft Web site: http://www.microsoft.com/dynamics/purchase/editionsandlicensing.mspx (http://www.microsoft.com/dynamics/purchase/editionsandlicensing.mspx)
2.	Back up the OrganizationName_MSCRM database.
3.	Uninstall Microsoft Dynamics CRM 4.0. To do this, follow these steps: a. Click Start, click Control Panel, and then click Add or Remove Programs. b. Locate the Microsoft Dynamics CRM Server program, and then click Change/Remove. c. Click Uninstall.
4.	After Microsoft Dynamics CRM 4.0 is uninstalled, delete the MSCRM_Config database on the server that is running Microsoft SQL Server.
5.	Restart the server that is running SQL Server.
6.	Install Microsoft Dynamics CRM 4.0 by using the new license key that you obtained. Note When you are prompted to enter the organization name, use a name that differs from the original organization name. You will import the old organization into the new installation. Therefore, you do not want to have the installation create an organization that has the same name.
7.	Install hotfix 950680. For more information about this hotfix, click the following article number to view the article in the Microsoft Knowledge Base: 950680 (http://support.microsoft.com/kb/950680/) The workflow rules can no longer run when you use the Deployment Manager Import Organization Wizard to import an organization in Microsoft Dynamics CRM 4.0
8.	After the installation is complete, run the Deployment Manager process.
9.	Right-click Organization, and then click Import Organization.
10.	Click OK to delete the organization that you created in step 6.
11.	Complete the steps in the Import Organization Wizard, and then click the OrganizationName_MSCRM database that you backed up in step 2.
12.	Log on to the organization.

Notes

•	You must also reinstall the Microsoft Dynamics CRM-Exchange E-mail Router and the Microsoft SQL Server 2005 Reporting Services Data Connector to register these components with the new MSCRM_Config database.
•	You may have to reinstall the Microsoft Dynamics CRM client for Microsoft Office Outlook or the data migration manager if you changed the name of the OrganizationName_MSCRM database.

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