FIX: You cannot play back an H.264 video file or an AAC audio file on a computer that is running Windows Server 2008 R2 with the Desktop Experience feature enabled

Article ID: 2483177 - View products that this article applies to.
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SYMPTOMS

When you try to play back a video file or an audio file that is encoded with the H.264 video format or the AAC audio format, playback fails.

Note This problem may be encountered by Windows Media Player, by Windows Internet Explorer 9.0, or by other applications that rely on the Windows Media platform to play media files that use these formats.
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CAUSE

This problem occurs because the Desktop Experience feature in Windows Server 2008 R2 does not include decoders for the H.264 and AAC formats.
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RESOLUTION

To resolve this problem, install the Desktop Experience Decoder Update for Windows Server 2008 R2. This update adds the H.264 and AAC decoders to enable playback of these formats.

Update information

The following file is available for download from the Microsoft Download Center:

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Download
Download the Desktop Experience Decoder Update for Windows Server 2008 R2 package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyId=2f17de1a-eaf3-42a1-8dd3-84f43fe95424)


For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591
(http://support.microsoft.com/kb/119591/ )
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

The following list contains prerequisites for this update:
  • You must have Windows Server 2008 R2 installed.
  • You must have the Desktop Experience feature enabled.

For more information about how to enable the Desktop Experience, visit the following Microsoft TechNet website:
Desktop Experience overview
(http://technet.microsoft.com/en-us/library/cc772567.aspx)

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart information

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Msmpeg2adec-ppdlic.xrm-msNot Applicable3,37914-Jul-200901:53Not Applicable
Msmpeg2adec.dll6.1.7140.01,307,13614-Jul-200901:41x64
Msmpeg2vdec-ppdlic.xrm-msNot Applicable3,39114-Jul-200901:53Not Applicable
Msmpeg2vdec.dll6.1.7140.02,643,45614-Jul-200901:41x64
Msmpeg2adec-ppdlic.xrm-msNot Applicable3,37914-Jul-200901:25Not Applicable
Msmpeg2adec.dll6.1.7140.0970,24014-Jul-200901:15x86
Msmpeg2vdec-ppdlic.xrm-msNot Applicable3,39114-Jul-200901:25Not Applicable
Msmpeg2vdec.dll6.1.7140.02,134,01614-Jul-200901:15x86

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates
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Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
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File nameAmd64_microsoft-windows-c..ack-h264-deployment_31bf3856ad364e35_6.1.7600.16385_none_ceb61167b52a1319.manifest
File versionNot Applicable
File size1,321
Date (UTC)21-Jan-2011
Time (UTC)19:58
PlatformNot Applicable
File nameAmd64_microsoft-windows-codecpack-h264_31bf3856ad364e35_6.1.7600.16385_none_11ea03c12cb62bf9.manifest
File versionNot Applicable
File size1,567
Date (UTC)21-Jan-2011
Time (UTC)19:58
PlatformNot Applicable
File nameAmd64_microsoft-windows-msmpeg2adec_31bf3856ad364e35_6.1.7600.16385_none_edcf44c8d108c3a7.manifest
File versionNot Applicable
File size11,171
Date (UTC)14-Jul-2009
Time (UTC)02:14
PlatformNot Applicable
File nameAmd64_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_6.1.7600.16385_none_ecec366cd1b30e6c.manifest
File versionNot Applicable
File size12,058
Date (UTC)14-Jul-2009
Time (UTC)02:14
PlatformNot Applicable
File nameMicrosoft-windows-codecpack-h264-de~31bf3856ad364e35~amd64~~7.1.7600.16385.mum
File versionNot Applicable
File size1,668
Date (UTC)21-Jan-2011
Time (UTC)19:58
PlatformNot Applicable
File nameWow64_microsoft-windows-c..ack-h264-deployment_31bf3856ad364e35_6.1.7600.16385_none_d90abbb9e98ad514.manifest
File versionNot Applicable
File size961
Date (UTC)21-Jan-2011
Time (UTC)19:54
PlatformNot Applicable
File nameX86_microsoft-windows-codecpack-h264_31bf3856ad364e35_6.1.7600.16385_none_b5cb683d7458bac3.manifest
File versionNot Applicable
File size1,561
Date (UTC)21-Jan-2011
Time (UTC)19:54
PlatformNot Applicable
File nameX86_microsoft-windows-msmpeg2adec_31bf3856ad364e35_6.1.7600.16385_none_91b0a94518ab5271.manifest
File versionNot Applicable
File size11,169
Date (UTC)14-Jul-2009
Time (UTC)01:48
PlatformNot Applicable
File nameX86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_6.1.7600.16385_none_90cd9ae919559d36.manifest
File versionNot Applicable
File size12,056
Date (UTC)14-Jul-2009
Time (UTC)01:48
PlatformNot Applicable

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Properties

Article ID: 2483177 - Last Review: March 22, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 R2 Service Pack 1, when used with:
    • Windows Server 2008 R2 Datacenter
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbfix kbexpertiseinter kbsurveynew atdownload KB2483177
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