"13808" error code when a VPN connection intermittently fails on a computer that is running Windows 7 or Windows Server 2008 R2

Article ID: 2743978 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You deploy a network address translation traversal (NAT-T) configuration in a network environment.
  • You set up an Internet Key Exchange version 2 (IKEv2) virtual private network (VPN) connection on a computer that is running Windows 7 or Windows Server 2008 R2.
  • NAT-T is deployed on both the VPN client and the VPN server sides.
In this scenario, the VPN connection intermittently fails. Additionally, you receive the 13808 error code that indicates an "ERROR_IPSEC_IKE_SA_REAPED" issue. Therefore, you cannot resume the connection until the server restarts.
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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1). For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932
(http://support.microsoft.com/kb/976932/ )
Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTime
Bfe.dll6.1.7601.22108496,12806-Sep-201216:29
Fwpuclnt.dll6.1.7601.17514216,57620-Nov-201012:19
Ikeext.dll6.1.7601.22108675,84006-Sep-201216:30
Networksecurity-ppdlic.xrm-msNot applicable3,02806-Sep-201216:48
Nshwfp.dll6.1.7601.22108657,92006-Sep-201216:31
Wfp.mofNot applicable82210-Jun-200921:32
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Bfe.dll6.1.7601.22108706,56006-Sep-201218:00x64
Fwpuclnt.dll6.1.7601.22108324,09606-Sep-201218:01x64
Ikeext.dll6.1.7601.22108855,55206-Sep-201218:02x64
Networksecurity-ppdlic.xrm-msNot applicable3,02806-Sep-201218:22Not applicable
Nshwfp.dll6.1.7601.22108832,00006-Sep-201218:03x64
Wfp.mofNot applicable82210-Jun-200920:51Not applicable
Fwpuclnt.dll6.1.7601.22108216,57606-Sep-201216:30x86
Nshwfp.dll6.1.7601.22108657,92006-Sep-201216:31x86
Wfp.mofNot applicable82212-Nov-201023:57Not applicable
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Bfe.dll6.1.7601.221081,074,17607-Sep-201212:17IA-64
Fwpuclnt.dll6.1.7601.22108566,27207-Sep-201212:18IA-64
Ikeext.dll6.1.7601.221081,487,36007-Sep-201212:19IA-64
Networksecurity-ppdlic.xrm-msNot applicable3,02807-Sep-201212:37Not applicable
Nshwfp.dll6.1.7601.221081,114,11207-Sep-201212:20IA-64
Wfp.mofNot applicable82210-Jun-200920:57Not applicable
Fwpuclnt.dll6.1.7601.22108216,57606-Sep-201216:30x86
Nshwfp.dll6.1.7601.22108657,92006-Sep-201216:31x86
Wfp.mofNot applicable82212-Nov-201023:57Not applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File nameX86_da78431eb0212295b43a923252013020_31bf3856ad364e35_6.1.7601.22108_none_12ac86761fc87142.manifest
File versionNot applicable
File size704
Date (UTC)07-Sep-2012
Time (UTC)13:56
File nameX86_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.22108_none_cfc4276da1df0227.manifest
File versionNot applicable
File size158,847
Date (UTC)07-Sep-2012
Time (UTC)13:59
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_550db74224da1b3a83de3b71946ec907_31bf3856ad364e35_6.1.7601.22108_none_8e391a3fa0b355f6.manifest
File versionNot applicable
File size708
Date (UTC)07-Sep-2012
Time (UTC)13:56
File nameAmd64_d6816054e67be2467716cb246ae4bc4f_31bf3856ad364e35_6.1.7601.22108_none_91135e3da21e2635.manifest
File versionNot applicable
File size1,058
Date (UTC)07-Sep-2012
Time (UTC)13:56
File nameAmd64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.22108_none_2be2c2f15a3c735d.manifest
File versionNot applicable
File size154,831
Date (UTC)06-Sep-2012
Time (UTC)18:31
File nameWow64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.22108_none_36376d438e9d3558.manifest
File versionNot applicable
File size94,348
Date (UTC)06-Sep-2012
Time (UTC)16:45
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_2c8e58d8ddd3595279e1ee35692afefe_31bf3856ad364e35_6.1.7601.22108_none_61a99affbcd83218.manifest
File versionNot applicable
File size1,056
Date (UTC)07-Sep-2012
Time (UTC)13:56
File nameIa64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.22108_none_cfc5cb63a1dd0b23.manifest
File versionNot applicable
File size154,828
Date (UTC)07-Sep-2012
Time (UTC)12:44
File nameWow64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.22108_none_36376d438e9d3558.manifest
File versionNot applicable
File size94,348
Date (UTC)06-Sep-2012
Time (UTC)16:45
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Properties

Article ID: 2743978 - Last Review: October 10, 2012 - Revision: 1.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Starter
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew KB2743978
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