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Routing and Remote Access stops responding when you use the Routing and Remote Access MMC to restart the serviceArticle ID: 834108 - View products that this article applies to. On This PageSYMPTOMSWhen you use the Routing and Remote Access Microsoft Management Console (MMC) to restart Routing and Remote Access on a Microsoft Windows Server 2003-based computer, Routing and Remote Access may stop responding (hang). If you use Task Manager to view the processes that are running on your computer in this scenario, you see that the Svchost.exe program is using 100 percent of your CPU resources. CAUSEThis problem occurs because the Routing and Remote Access MMC does not correctly stop the dependent services when you restart Routing and Remote Access. RESOLUTIONHotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
PrerequisitesNo prerequisites are required.Restart requirementYou must restart your computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Date Time Version Size File name Platform --------------------------------------------------------------------- 04-Feb-2004 17:59 5.2.3790.121 207,872 Mprddm.dll IA-64 04-Feb-2004 17:11 5.2.3790.125 115,200 Remrras.exe IA-64 04-Feb-2004 17:59 5.2.3790.121 73,216 Wmprddm.dll x86 04-Feb-2004 17:59 5.2.3790.125 39,936 Wremrras.exe x86 20-Jan-2004 01:53 271 Branches.inf 04-Feb-2004 18:07 10,825 Kb834108.cat 04-Feb-2004 18:01 354 Updatebr.inf 04-Feb-2004 18:01 8,453 Update_rtmqfe.inf Date Time Version Size File name Platform --------------------------------------------------------------------- 04-Feb-2004 17:59 5.2.3790.121 73,216 Mprddm.dll x86 04-Feb-2004 17:59 5.2.3790.125 39,936 Remrras.exe x86 20-Jan-2004 01:53 271 Branches.inf 04-Feb-2004 18:07 10,119 Kb834108.cat 04-Feb-2004 17:59 354 Updatebr.inf 04-Feb-2004 18:00 6,353 Update_rtmqfe.inf STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
PropertiesArticle ID: 834108 - Last Review: July 24, 2007 - Revision: 3.11 APPLIES TO
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