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SMB 2.0 protocol-related performance counters return extremely high values on computers that are running Windows Server 2008 or Windows VistaArticle ID: 969670 - View products that this article applies to. On This PageSYMPTOMSConsider the following scenario. You collect data on the following performance counters on a computer that is running Windows Server 2008 or Windows Vista. CAUSEThe Server service maintains some queues for client connections that use the Server Message Block (SMB) 2.0 protocol. However, the counts of these queues are not managed very well when connection information is moved across these queues. This behavior causes the incorrect updates of queue counts. In the scenario that is mentioned in the "Symptoms" section, the SMB 2.0 performance counters increase incorrectly to extremely high values. RESOLUTIONHotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page. PrerequisitesTo apply this hotfix, your computer must be running one of the following operating systems:
Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other previously released hotfixes.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature. For all supported x86-based versions of Windows Server 2008 and of Windows Vista SP1Collapse this table
For all supported x86-based versions of Windows Server 2008 SP2 and of Windows Vista SP2Collapse this table
For all supported Itanium-based versions of Windows Server 2008Collapse this table
For all supported Itanium-based versions of Windows Server 2008 SP2Collapse this table
For all supported x64-based versions of Windows Server 2008 and of Windows Vista SP1Collapse this table
For all supported x64-based versions of Windows Server 2008 SP2 and of Windows Vista SP2Collapse this table
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
939771
(http://support.microsoft.com/kb/939771/
)
The "Change the time zone" policy setting is absent when you view the Group Policy Results report on a client computer that is running Windows Vista
955857 For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/955857/
)
The "Create symbolic links" Group Policy setting is not displayed in GPMC on a Windows Server 2008-based computer or a Windows Vista Service Pack 1-based computer
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
Additional file information for Windows Server 2008 and for Windows VistaAdditional files for all supported x86-based versions of Windows Server 2008 and of Windows VistaCollapse this table
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows VistaCollapse this table
Additional files for all supported Itanium-based versions of Windows Server 2008 and of Windows VistaCollapse this table
PropertiesArticle ID: 969670 - Last Review: October 7, 2011 - Revision: 2.0 APPLIES TO
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