Troubleshooting RDP Client connection problems

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Article ID: 186645 - View products that this article applies to.
This article was previously published under Q186645
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SUMMARY

This article summarizes the various causes for Terminal Server Client connection failures.

MORE INFORMATION

Terminal Server Client (Remote Desktop Client) connection failures such as "Unable to RDP, "Remote Desktop Disconnected," or "Unable to Connect to Remote Desktop (Terminal server)" are common problems that we have seen in product support. This article summarizes the various causes for such failures.

The following are some of the commonly seen symptoms:

  • You may be limited in the number of users who can connect simultaneously to a Remote Desktop session or Remote Desktop Services session.
  • You may have a port assignment conflict.
  • You may have an incorrectly-configured Authentication and Encryption setting.
  • You may have a certificate corruption.
All the steps are documented in these articles, based on the server operating system:

Additionally, we have more symptoms documented in the following Microsoft TechNet article: 

Troubleshooting General Remote Desktop Error messages
http://technet.microsoft.com/en-us/library/cc780927(WS.10).aspx

Properties

Article ID: 186645 - Last Review: December 22, 2010 - Revision: 3.0
APPLIES TO
  • Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Datacenter x64 Edition
  • Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003 R2 Standard x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Datacenter without Hyper-V
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Enterprise without Hyper-V
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Standard without Hyper-V
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
Keywords: 
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