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WD2000: Auto Macros Fail to Run with WordMail and HTML Editor Enabled

Article ID: 209977 - View products that this article applies to.

This article was previously published under Q209977

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SYMPTOMS

When you open a Word document or a Microsoft Outlook WordMail message, Word auto macros fail to run as expected.

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CAUSE

Case 1: Editing a document in Word

The above symptom occurs when you are editing a document in Word and the following are true:

Microsoft Outlook is running. -and-
The Microsoft Outlook Mail Format option Use Microsoft Word to edit e-mail messages is turned on. -and-
In Microsoft Outlook, HTML is the message editor format.

Case 2: Editing a WordMail document in Microsoft Outlook.

The above symptom occurs when the Microsoft Outlook Mail Format option Use Microsoft Word to edit e-mail messages is turned on.
For Case 2, this behavior is by design. Auto macros will not run while you are editing a WordMail message in Outlook.

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WORKAROUND

To work around this problem, use one of the following methods:

NOTE: The following methods apply to Case 1 only.

Method 1: Turn off Use Microsoft Word to edit e-mail messages

To turn off using Word as your e-mail editor:

In Microsoft Outlook 2000, on the Tools menu, click Options.
On the Mail Format tab, click to clear the Use Microsoft Word to edit e-mail messages check box.

Method 2: Do not use HTML as your e-mail message format

To use a different e-mail message format:

In Microsoft Outlook 2000, on the Tools menu, click Options.
On the Mail Format tab, select a different format from the Send in this message format list box.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

For more information about Word auto macros, in the Visual Basic Editor, click Microsoft Visual Basic Help on the Help menu, type auto macro in the Office Assistant or the Answer Wizard, and then click Search to view the topic.

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