No mouse or keyboard response during Sysprep mini-Setup

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Article ID: 283079 - View products that this article applies to.
This article was previously published under Q283079
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SYMPTOMS

If an unattended Microsoft Windows XP or Windows Server 2003 installation occurs in a factory environment during which there is no mouse or keyboard attached to the computer, when the computer is in mini-Setup with a PS/2 mouse and keyboard attached, neither device works.

CAUSE

This problem only occurs on computers that have an ACPI compliant BIOS. Computers that have no BIOS settings, or that have auto-detect settings for the PS/2 port are prone to this issue.

RESOLUTION

To work around this problem, you must force the mouse and keyboard to be reinitialized during mini-Setup. To do so, add the following lines to the [SysprepMassStorage] section of the Sysprep.inf file before the unattended installation begins:

   [SysprepMassStorage] 
   *pnp0303=C:\windows\inf\keyboard.inf  
   *pnp0f03=C:\windows\inf\msmouse.inf 
   *pnp0f0b=C:\windows\inf\msmouse.inf 
   *pnp0f0e=C:\windows\inf\msmouse.inf 
   *pnp0f12=C:\windows\inf\msmouse.inf 
   *pnp0f13=C:\windows\inf\msmouse.inf
				
Note Change the path of the Windows XP installation to the %SystemRoot% path in your installation.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 283079 - Last Review: January 15, 2006 - Revision: 2.5
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbenv kbhardware kbprb kbsetup KB283079

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