"Home Folder" error when running the Add User Wizard

Article ID: 294667 - View products that this article applies to.
This article was previously published under Q294667
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SYMPTOMS

On a Microsoft Small Business Server 2000-based computer, when you click Add User from the Small Business Server Personal Console, or Add Users from the To Do list in the Small Business Server Administrator Console, you may receive the following error message:
Add User Wizard
The home folder you specified does not exist.
When you click OK to acknowledge the error, the Add User Wizard does not start.

When you run the Add User Wizard to create a new user account on a Microsoft Windows Small Business Server 2003-based computer, you may receive an error message that is similar to the following:

The wizard could not successfully configure this user account. The following could not be completed:
- A home folder could not be created for this user.
- Quota information could not be set.

Do you want to keep this user account?
If you click Yes in response to this message, the wizard creates the user account without creating a home folder or without setting a quota limit for the user. If you click No, the wizard does not create the user account.
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CAUSE

This behavior occurs when the Users Shared Folders folder, which is shared as "Users," does not exist or when the permissions for this folder has changed from the default settings.
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RESOLUTION

To resolve this issue, make sure that this shared folder exists and that it has the correct share and security permissions for the version of Small Business Server that you are running. By default, this share is on the root of the drive that contains the Winnt, Winnt.sbs, or Windows folder.

Small Business Server 2000:

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Folder NameUsers Shared Folders
Share NameUsers
DescriptionUsers Share

Share Level Permissions

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User/GroupFull ControlChangeRead
AdministratorsAllowAllowAllow
BackOffice Folder OperatorsAllowAllowAllow
Domain UsersAllowAllow

Security Level Permissions

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User/GroupFull ControlModifyRead / ExecuteList Folder ContentsReadWrite
AdministratorsAllowAllowAllowAllowAllowAllow
BackOffice Folder OperatorsAllowAllowAllowAllowAllowAllow
Everyone (Advanced Only)

Advanced Permissions for the Everyone Group

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AllowAllowAllowAllowAllow
Traverse Folder / ExecuteList Folder / Read DataRead AttributesRead Extended AttributesRead Permissions


Windows Small Business Server 2003:

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Folder NameUsers Shared Folders
Share NameUsers
DescriptionUsers Shared Folders

Share Level Permissions

Collapse this tableExpand this table
User/GroupFull ControlChangeRead
Domain AdminsAllowAllowAllow
Domain UsersAllowAllowAllow
SBS Folder OperatorsAllowAllowAllow

Security Level Permissions

Collapse this tableExpand this table
User/GroupFull ControlModifyRead / ExecuteList Folder ContentsReadWrite
Domain AdminsAllowAllowAllowAllowAllowAllow
Domain Users (Advanced Only)
SBS Folder OperatorsAllowAllowAllowAllowAllowAllow
SystemAllowAllowAllowAllowAllowAllow

Advanced Permissions for the Domain Users Group

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AllowAllowAllowAllowAllowAllow
Traverse Folder / Execute FileList Folder / Read DataRead AttributesRead Extended AttributesCreate Folders / Append DataRead Permissions
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

The Windows Small Business Server 2003 Setup program enables disk quotas on the drive that contains the Users Shared Folders folder. Then, when you run the Add User Wizard to create a new user account, the wizard sets a 1-gigabyte (GB) quota limit for the user. This quota limit means that the user cannot use more than 1 GB of space on the drive to store personal files.

To view or to manually configure disk quotas, open the properties of the drive that contains the Users Shared Folders folder, and then click the Quota tab. This drive is typically the C drive.
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Properties

Article ID: 294667 - Last Review: December 3, 2007 - Revision: 3.2
APPLIES TO
  • Microsoft Small Business Server 2000 Standard Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
Keywords: 
kberrmsg kbprb KB294667
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