Article ID: 307753 - View products that this article applies to.
This article was previously published under Q307753
When you start the Micrografx Graphics Suite 2 7.0 program, either of the following symptoms may occur:
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.
To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMSNOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
This update is available on the Microsoft Windows Update Web site.
Release Date: October 25, 2001
Download the Windows XP Application Compatibility Update now
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For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:
(http://support.microsoft.com/kb/119591/EN-US/ )How to Obtain Microsoft Support Files from Online Services
Date Time Version Size File name Platform ------------------------------------------------------------------ 24-Sep-2001 16:10 5.1.2600.14 1,229,824 Acgenral.dll i386 24-Sep-2001 16:10 5.1.2600.14 370,688 Aclayers.dll i386 24-Sep-2001 16:10 5.1.2600.14 45,568 Aclua.dll i386 24-Sep-2001 16:10 5.1.2600.14 204,288 Acspecfc.dll i386 24-Sep-2001 16:10 5.1.2600.14 148,480 Acverfyr.dll i386 24-Sep-2001 16:10 5.1.2600.14 105,472 Acxtrnal.dll i386 12-Oct-2001 21:56 189,750 Apphelp.sdb i386 24-Sep-2001 16:11 81,408 Apps.chm i386 10-Oct-2001 11:22 5.1.2600.15 1,181,184 D3d8.dll i386 12-Oct-2001 21:56 8,140 Drvmain.sdb i386 12-Oct-2001 21:56 134,388 Msimain.sdb i386 12-Oct-2001 16:08 6.4.2600.0 356,352 Qdvd.dll i386 12-Oct-2001 21:56 1,032,922 Sysmain.sdb i386 12-Oct-2001 19:04 184.108.40.20614 483,379 Vbscript.dll i386
To work around this issue, click the Graphics Suite 2 button on the taskbar to restore the program, and then, if necessary, drag the program's window into the viewable screen space.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.