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"Access Denied" Error Message When You Try to Use Outlook Web Access
Article ID: 317471 - View products that this article applies to.
This article was previously published under Q317471
When users try to log on the Microsoft Outlook Web Access (OWA), they may receive one of the following error messages:
401.3 Access Denied by ACL on Resource - Internet Information Services
A Runtime Error has occurred.
Do you wish to Debug?
Error: Access is denied.
This issue occurs if the Authenticated Users group does not have access permissions to the Exchsrvr\exchweb folder.
To have us fix this problem for you, go to the "Fix it for me" section. If you would rather fix this problem yourself, go to the "Let me fix it myself" section.
To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50350
Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
To resolve this issue yourself, follow these steps:
Article ID: 317471 - Last Review: September 10, 2011 - Revision: 7.0