You Receive a "USB Device Not Recognized" Error Message When You Resume Your Computer from Suspend or Hibernation

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Article ID: 318773 - View products that this article applies to.
This article was previously published under Q318773
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SYMPTOMS

When you resume your computer from standby or hibernation, you may receive a "USB Device Not Recognized" error message.

This error message occurs only if USB/PS2 combination devices are attached to the computer. One example of such a device is a keyboard that has both USB and PS2 connectors. You can use either connector for all of the keyboard functions.

CAUSE

During initialization, devices are reset too soon after they are powered on. In this situation, some devices may use the wrong connector.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size     File name    
   ------------------------------------------------------
   12-Mar-2002  18:35  5.1.2600.37  101,376  Hal.dll
   12-Mar-2002  18:36  5.1.2600.37  128,000  Halaacpi.dll
   12-Mar-2002  18:36  5.1.2600.37  77,440   Halacpi.dll
   12-Mar-2002  18:36  5.1.2600.37  130,048  Halmacpi.dll
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Properties

Article ID: 318773 - Last Review: May 14, 2007 - Revision: 1.3
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbhotfixserver kbqfe kbbug kbfix kboswin2000fix kbwinxpsp1fix KB318773

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