Article ID: 320987 - View products that this article applies to.
This article was previously published under Q320987
If you clear the Internet and E-mail check boxes in the Customize Start Menu dialog box, the Number of programs on Start menu option may not become effective.
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to Obtain the Latest Windows XP Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.