Support WebCast: Troubleshooting Errors and Error Messages in Windows 98 and Windows Millennium Edition

Session Summary

During this presentation, we will discuss Windows error messages, their causes, and methods to troubleshoot them. We will review errors and troubleshooting methods in the following categories: Windows setup errors, Windows fatal exception errors, invalid page faults, application errors, hardware errors, and error recovery planning.

This is a Level 200 (http://support.microsoft.com/default.aspx?scid=gp;en-us;webcastlevels&sd=gn) session that was recorded May 25, 2001 and presented by Charles Erwin. Charles Erwin joined Microsoft in October 2000 as a tier-two Support Professional. He has worked on both the Inet/Networking team and the Setup/Multimedia team. Charles started in support three years ago doing tier-one support for Windows 95 and Internet Explorer, and has also done customer support for a local Internet provider.

Viewing the Presentation

To view, please click on the link: View this Support Webcast (Length:48 minutes)

This Windows Streaming Media archive requires an Internet connection of 28.8 Kbps or faster, and is best viewed with a minimum screen resolution of 800 X 600.

Additional Resources

Download presentation (http://download.microsoft.com/download/f/c/4/fc46a294-087c-4022-8c48-730fe374d55f/wc052501.exe) wc052501. This is a 1.16-MB Microsoft PowerPoint (.ppt) file.
If you do not have PowerPoint and you want a copy of the slides, use the PowerPoint Viewer (http://office.microsoft.com/downloads/2000/Ppview97.aspx) (1,911 KB).

Read the transcript from this Support WebCast (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fservicedesks%2fwebcasts%2fen%2fwc052501%2fwct052501.asp)

Tell a friend about this Support WebCast (mailto:?subject=Support WebCast: Troubleshooting Errors and Error Messages in Windows 98 and Windows Millennium Edition&body=Take a look at this Microsoft Support WebCast about Troubleshooting Errors and Error Messages in Windows 98 and Windows Millennium Edition (May 25, 2001). More information about this WebCast is available at http://support.microsoft.com/WebCasts.)

Supplemental reading:

• Error Message Resource Center (http://support.microsoft.com/kb/315854)
• Windows CD-ROM information text files: General.txt, Hardware.txt, and Setup.txt
• Q243039 How to Perform a Clean Boot in Windows 95 (http://support.microsoft.com/default.aspx?scid=kb;en-us;q243039)
• Q267288 How to Perform a Clean Boot in Windows Millennium Edition (http://support.microsoft.com/default.aspx?scid=kb;en-us;q267288)
• Q129260 Windows 95 Setup: Description and Troubleshooting Steps (http://support.microsoft.com/default.aspx?scid=kb;en-us;q129260)
• Q184023 Command-Line Switches for the Registry Checker Tool (http://support.microsoft.com/default.aspx?scid=kb;en-us;q184023)
• Q129605 How to Extract Original Compressed Windows Files (http://support.microsoft.com/default.aspx?scid=kb;en-us;q129605)
• Q185836 Description of the System File Checker Tool (Sfc.exe) (http://support.microsoft.com/default.aspx?scid=kb;en-us;q185836)
• Q181862 Specifying Amount of RAM Available to Windows Using MaxPhysPage (http://support.microsoft.com/default.aspx?scid=kb;en-us;q181862)
• Q181966 System Configuration Utility Advanced Troubleshooting Settings (http://support.microsoft.com/default.aspx?scid=kb;en-us;q181966)
• Q150314 - What Are Fatal Exception Errors (http://support.microsoft.com/default.aspx?scid=kb;en-us;q150314)
• Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98 (http://support.microsoft.com/default.aspx?scid=kb;en-us;q192926)
• Q243039 How to Perform a Clean Boot in Windows 95 (http://support.microsoft.com/default.aspx?scid=kb;en-us;q243039)
• Q190536 Invalid Page Fault in MSVCRT.DLL (http://support.microsoft.com/default.aspx?scid=kb;en-us;q190536)
• Q221946 Availability of the Microsoft Libraries Update (http://support.microsoft.com/default.aspx?scid=kb;en-us;q221946)
• Q275481 How to Troubleshoot Program Faults with Dr. Watson (http://support.microsoft.com/default.aspx?scid=kb;en-us;q275481)
• Q125174 - Explanation of Error Codes Generated by Device Manager (http://support.microsoft.com/default.aspx?scid=kb;en-us;q125174)
• Q133240 - Troubleshooting Device Conflicts with Device Manager (http://support.microsoft.com/default.aspx?scid=kb;en-us;q133240)
• Q183887 Description of the Windows Registry Checker Tool (Scanreg.exe) (http://support.microsoft.com/default.aspx?scid=kb;en-us;q183887)
• Q184023 Command-Line Switches for the Registry Checker Tool (http://support.microsoft.com/default.aspx?scid=kb;en-us;q184023)
• Q267951 Description of the System Restore Utility in Windows (http://support.microsoft.com/default.aspx?scid=kb;en-us;q267951)
• Q186588 Description of the Automatic Skip Driver Agent (Asd.exe) Tool (http://support.microsoft.com/default.aspx?scid=kb;en-us;q186588)
• Q183603 How to Customize Registry Checker Tool Settings (http://support.microsoft.com/default.aspx?scid=kb;en-us;q183603)

Provide Feedback on this Broadcast (http://support.microsoft.com/common/survey.aspx?scid=sw;en;1073&p0=wc&p1=en-us&p2=WC052501)

Support WebCasts Home (http://support.microsoft.com/webcasts)