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Some Windows 2000 Spooler Hotfixes May Cause a Conflict with SP3 for Windows 2000

Article ID: 326801 - View products that this article applies to.

This article was previously published under Q326801

SYMPTOMS

If you install a post-Service Pack 3 (SP3) version of any of the Windows 2000 hotfixes that are listed in the "More Information" section of this article on a computer on which SP3 for Windows 2000 is installed, or if you install SP3 for Windows 2000 on a computer on which these post-SP3 hotfixes are installed, you may experience either of the following symptoms:

You lose some of the functionality of SP3 for Windows 2000.

-or-
You lose the functionality of the post-SP3 hotfix.

This issue does not affect any Windows 2000 hotfixes available at the Microsoft Download Center or through Windows Update, including Windows 2000 security hotfixes. This issue affects only a small number of fixes that were made available only to users who called Microsoft Product Support Services between July 23, 2002 and August 8, 2002. These hotfixes are listed in the "Resolution" and "More Information" sections of this article.

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CAUSE

This behavior occurs because post-SP3 versions of the hotfixes may not include the latest updates and fixes that are compatible with the installation of SP3 for Windows 2000.

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RESOLUTION

The post-SP3 versions of the Windows 2000 hotfix that are listed in the "More Information" section of this article have been repackaged and are now compatible with SP3 for Windows 2000. A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

The following post-SP3 hotfixes cause the behavior described in the "Symptoms" section of this article:

318152

(http://support.microsoft.com/kb/318152/EN-US/ )

Print Spooler Stops Scheduling Print Jobs

319370

(http://support.microsoft.com/kb/319370/EN-US/ )

You Cannot Print to a Local Printer After Windows 2000 Service Pack 2 Is Installed

320914

(http://support.microsoft.com/kb/320914/EN-US/ )

Problems Upgrading a User-Mode Print Driver By Using Point and Print in Windows 2000

For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:

309601

(http://support.microsoft.com/kb/309601/EN-US/ )

Some Windows 2000 Hotfixes May Cause a Conflict with Service Pack 3 (SP3) for Windows 2000

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861

(http://support.microsoft.com/kb/296861/EN-US/ )

Use QChain.exe to Install Multiple Hotfixes with Only One Reboot

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