The "Lock on Smartcard Removal" Policy Setting Does Not Work If There Is Unsaved Work on the Computer When You Log Off

Article translations Article translations
Article ID: 327634 - View products that this article applies to.
This article was previously published under Q327634
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

On This Page

Symptoms

The Lock on smartcard removal policy setting does not work if there is unsaved work on the computer when you log off. When the workstation starts to lock, any programs that have unsaved work display dialog boxes that prompt you to save your work. These dialog boxes prevent the desktop from being locked. If you press Cancel or ignore the dialog box, you can continue to work if the smartcard is in the reader.

Resolution

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   29-Oct-2002  12:02  5.0.2195.5265      42,256  Basesrv.dll
   29-Oct-2002  12:02  5.0.2195.5907     222,992  Gdi32.dll
   29-Oct-2002  12:02  5.0.2195.6079     708,880  Kernel32.dll
   29-Oct-2002  12:02  5.0.2195.6090     332,560  Msgina.dll
   29-Oct-2002  12:02  5.0.2195.6097     379,664  User32.dll
   29-Oct-2002  12:02  5.0.2195.6085     370,448  Userenv.dll
   21-Oct-2002  09:26  5.0.2195.6097   1,643,248  Win32k.sys
   29-Oct-2002  11:59  5.0.2195.6108     179,472  Winlogon.exe
   29-Oct-2002  12:02  5.0.2195.6097     243,472  Winsrv.dll
   29-Oct-2002  12:02  5.0.2195.6079     708,880  Kernel32.dll
   29-Oct-2002  12:02  5.0.2195.6097   1,643,248  Win32k.sys
   29-Oct-2002  12:02  5.0.2195.6097     243,472  Winsrv.dll


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

More information

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Properties

Article ID: 327634 - Last Review: November 2, 2013 - Revision: 2.0
Applies to
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB327634

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com